Job Details

Inbound Customer Service

If you have worked in customer service and are looking for flexible and varied work, consider a new banking program on the Arise® Platform. This program needs customer-focused individuals with financial services experience who can provide exemplary customer service - helping callers with everything from routine balance and transaction questions to more complex banking needs. This is an inbound customer service program currently available through the Arise® Platform.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home.

The Arise® Platform has various well-known clients available - including this opportunity with a leading bank committed to providing personalized service and financial guidance to help customers achieve their financial goals - and you could start earning in just a few weeks.

What you will do as a Financial Services Customer Service agent:

• Answer inbound client calls to address needs ranging from routine balance and transaction questions.
• Utilize available tools and resources to provide timely, accurate resolution.
• Monitor systems to detect possible fraudulent behavior related to card usage and deliver a great customer experience.
• Identify cross-sell opportunities and make referrals as appropriate.
• Utilizes available tools and resources to provide timely, accurate resolutions.

What's needed to service this client:

• Experience in a customer-facing Financial Services environment.
• Professional, knowledgeable, friendly, and eloquent customer service skills, with patience and empathy.
• Strong ability to follow processes and workflows for compliance.
• Skilled and efficient written and verbal communication.
• Working knowledge of PC-based software, with the ability to multitask across multiple applications at one time; strong keyboard skills.
• Quiet and secure workspace to manage a consistent flow of calls.
• High School diploma or equivalent.
• Background check, drug screening, and Photo ID verification required.

Equipment & technology required for this program:

• Windows 11 (most recent version, fully patched with no pending updates).
• Hardwired USB headset with phone-quality audio and a noise-cancelling mic.
• Dual monitors strongly recommended.
• Webcam required during certification - you must be on camera during all class and engagement activities.
• Apple or Android cell phone for secondary code verification.

What would be great to have:

• Two or more years of experience in a customer-facing call center environment (preferably with a financial institution or banking support).
• Proven experience using customer service software, CRM systems, or providing customer support through virtual channels (email, chat, video calls).

No degree necessary - This is a great work-from-home opportunity for anyone ready to invest in themselves and work hard on their own terms! Sign up and run your own customer support business or work as an agent for a Service Partner company already on the platform. Some clients may require continuing certification. Background check and drug screening are required.

This is not an offer of employment. It is a potential business-to-business relationship with Arise. Services are provided on an independent contractor basis. All programs are subject to availability.