Job Details

ResponsibilitiesJob Summary: As a Cross-Functional Lead, you'll lead a team and perform supervisory responsibilities, such as directing work for a team, and training and developing Partners, while maintaining a total team mindset.Key Responsibilities & Essential Functions:* Store Lead Operations / Training:* Carries out supervisory responsibilities in absence of Leader* Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on plans and their execution* May assist with work schedules for department* Complies with Store and department SOPs, H-E-B policies, and applicable laws; ensures Partners comply as well* Performs Cross Functional duties frequently* Customer Service / Sales:* Provides / coaches on superior customer service* Answers customer questions regarding products; assists them with selections* Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales* Merchandises products effectively* Food Safety / Sanitation:* Ensures compliance with departmental / Store SOPs for food safety and sanitation; ensures compliance with receiving-related guidelines / SOPs* Properly operates and maintains all equipmentThe responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.Qualifications & Key Requirements:Work Experience: 6+ months of related experience and / or training, or combination of equivalent education / training - RequiredKnowledge/Skills/Abilities:Strong knowledge of departments, including quality standards, set-up, operation, cleaning, and maintenance of all equipment - RequiredKnowledge of computer systems (Symbol, ACR, label machine) - RequiredStrong planning and organizing skills - RequiredStrong customer service and interpersonal skills - RequiredVerbal / written communication and reading skills - RequiredAbility to write routine reports and correspondence - RequiredAbility to speak effectively to Partners and customers - RequiredAbility to adapt to performing a wide range of duties across multiple departments - RequiredAbility to work well independently - RequiredStrong eye for detail - RequiredEducation:Associate's Degree or equivalent from two-year college or technical school - RequiredLicenses/Certifications:Physical Demands & Working Conditions:Function in a fast-paced, retail environment, requiring detailed and precise tasksWork with Customers, staying attentive to their needsWork flexible schedulesPerform the following, based on your Department:Bakery:* Constantly reach at waist, grasp* Frequently stand, walk, reach at shoulder, bend* Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction* Occasionally be exposed to wet, cold, hot conditions, loud noise* Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbsDairy / Frozen / Grocery / Market:* Constantly reach at waist, grasp* Frequently stand, walk* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to wet, cold conditions, loud noiseDAIRY: Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbsFROZEN: Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbsGROCERY: Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbsMARKET: Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbsDeli:* Constantly reach at waist, grasp* Frequently stand, walk, stoop* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to wet, cold, hot conditions, loud noise* Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbsCosmetics / Drugstore / General Merchandise:* Constantly reach at waist, grasp* Frequently stand, walk* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to wet conditions, loud noise, ambient temperaturesCOSMETICS: Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbsDRUGSTORE: Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbsGM: Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbsFloral:* Constantly reach at waist, grasp* Frequently stand, walk* Frequently be exposed to cold conditions* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to wet, cold, hot conditions, loud noise* Demonstrate the ability to lift 55 lbs, and manage in excess of 45 lbsGas Station:* Constantly sit, reach at waist* Frequently grasp* Occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbsProduce:* Constantly reach overhead, reach at shoulder, reach at waist, pivot, grasps* Frequently walk, reach at knee, reach at floor, stoop, squat, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally stand, bend, crouch, kneel, stair climb* Occasionally be exposed to wet, cold, hot conditions, loud noise* Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbsSeafood:* Constantly reach at waist* Frequently stand, walk, pivot, push / pull with arms, grasp* Frequently be exposed to wet and cold* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion* Occasionally be exposed to hot conditions, loud noise, ambient temperatures* Demonstrate the ability to lift 50 lbs, and manage in excess of 25 lbsService:* Constantly stand, walk, reach at waist, grasp* Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions* Demonstrate the ability to lift 50 lbs, and manage in excess of 30 lbsShelf Edge:* Constantly reach at waist, grasp* Frequently stand, walk* Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements* Occasionally be exposed to cold, hot, loud noises, ambient temperatures, wet conditions* Demonstrate the ability to lift 50 lbs, and manage in excess of 65 lbsWhile there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour dayIt is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Last revised: 7/1/2020