Job Details

H-E-B Top Store Leader

Job Summary: As an H-E-B Top Store Leader, you'll be responsible for the total merchandising operation of the store, including customer and partner relations, as well as its financial performance.

Key Responsibilities & Essential Functions:

• Management / Leadership: Spends majority of time using independent judgment making employment-related and business decisions, or effectively recommending such decisions, including product- and department-related strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or otherwise engaging in resolving partner-related matters.
• Ensures appropriate inventory levels
• Manages / controls shrink to meet or exceed corporate strategy goals
• Ensures compliance with all federal, state, and H-E-B regulations and standards for product freshness, food safety, refrigeration, and sanitation
• Delegates work to appropriate partners based on complexity of tasks and skills, interests, and individual capabilities
• Monitors progress on assigned tasks and follows up on the completion of assignments and end results
• Accountable for department labor and production schedules; communicates schedules to department managers
• Fosters a sense of teamwork among partners to ensure a focus towards common goals
• Coaches and delivers real time feedback that develops partners and drives them towards achieving business results
• Helps manage performance and development of school of retail management (SORM), school of retail leadership (SORL), and intern program partners relating to in-store merchandising issues
• Owns personal development through pursuing ongoing leadership and product knowledge training
• Sales: Accountable for merchandising strategy that optimizes financial performance and is aligned with corporate strategy as well as customer trends, demographics, and segments
• Ensures execution / tailoring of corporate merchandising plans to achieve profitability goals
• Accountable for profitability expectations and results; ensures they are communicated to store partners
• Participates on the store leadership team to ensure coordination, integration, and alignment of total store plans
• Tracks and monitors local competition to ensure we sustain our every day low price strategy

Qualifications & Key Requirements:

• Work experience: extensive operational experience - proven track record w/ several years of management experience
• Knowledge/skills/abilities: leadership and execution management skills - knowledge of government regulations - knowledge of product presentation, cross-merchandising, and product / profit mix - knowledge of marketing to customer trends, demographics, segments, etc. - knowledge of logistics, warehouse, and procurement processes - comprehensive understanding of marketing concepts (e.g., markdowns, seasonal, exit strategies, display locations, etc.) - proficiency in MS Office (Word, Excel), and H-E-B systems - advanced interpersonal, listening, and verbal / written communication skills - advanced customer service skills - strong analytical skills - execution management skills - proven leadership ability; change leader - ability to manage multiple priorities and shift focus between projects and tasks - ability to handle stressful situations; highly adaptable - ability to set performance expectations and measurement criteria - passion for selling and service; understanding of product integrity
• Education: a
• Licenses/certifications: food safety certification
• Physical demands & working conditions: function in a fast-paced retail environment, which requires detailed work and precision be exposed to moderate noise level in the work environment lift and carry 40 - 60 pounds on a regular basis stand, walk, bend, reach, kneel, squat, reach overhead and side-to-side throughout shift work with customers, being attentive to their needs, yet maintaining composure in high stress situations work extended hours and varying work schedules as dictated by the business