Job Details

Customer Service Representative (CSR)

We are seeking a dependable and detail-oriented Customer Service Representative to join our team at a growing industrial wire products company. This role is critical in supporting the sales team by ensuring excellent service, accurate order processing, and timely communication with customers. The ideal candidate thrives in a fast-paced environment, can manage multiple priorities, and is committed to delivering a high level of customer satisfaction.

Key responsibilities include:

• Serve as a primary point of contact for customer inquiries via phone and email
• Support the sales team with order entry, tracking, and follow-up
• Process customer orders accurately and efficiently in internal systems
• Provide product information, pricing, and availability to customers
• Coordinate with production, shipping, and sales teams to ensure timely fulfillment
• Resolve customer issues and escalate when necessary
• Maintain accurate customer records and documentation
• Assist with administrative tasks and reporting as needed

Qualifications:

• 13 years of customer service experience, preferably in a manufacturing or industrial environment
• Strong communication and problem-solving skills
• Ability to work effectively in a fast-paced, team-oriented setting
• Proficiency in Microsoft Word and Outlook; basic Excel skills preferred
• High attention to detail and strong organizational skills
• Ability to multitask and prioritize workload

Compensation & benefits:

• Competitive hourly pay: $21.00/hr (flexible up to $23.00/hr based on experience)
• Full-time position with benefits package (health, dental, vision, PTO, etc.)
• Stable, team-oriented work environment

Work environment:

• In-office role located near the Hobby Airport area in Houston
• Fast-paced, collaborative environment supporting an active sales team