Job Details

Job Summary

The Patient Services Representative plays a key role in ensuring efficient patient flow and providing high-quality customer service in a busy clinical environment. This position is responsible for patient registration, appointment scheduling, insurance verification, and supporting clinic operations while maintaining excellent communication with patients, families, and healthcare providers.

Required Qualifications

• High School Diploma or equivalent.
• Minimum 2 years of customer service experience, preferably in a healthcare setting.
• Knowledge of medical terminology and insurance terminology
• Strong communication skills (verbal and written).
• Excellent interpersonal, organizational, and problem-solving skills
• Strong time management and multitasking abilities
• Proficiency in using computers, software applications, and general clinic equipment

Preferred Qualifications

• Experience working in a healthcare or related clinical environment
• Pediatric experience preferred
• Bilingual in Spanish and English preferred.

Benefits:

Pride Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.