Job Details

Job Title: Call Center RepresentativeLocation: Houston , Texas, 77086Shift: Day, (7:00 am - 6:00 pm - 8 hours shift)Duration: 3 months + possible extensionPay Range: $18 - $21/hr (on W2)Responsibilities:Answer calls, research issues, work with other departments, and provide clear solutions.Act as an advocate by assisting members and providers with complaints, appeals, and appointment scheduling.Protect patient privacy by verifying caller identity and following HIPAA guidelines.Document all interactions accurately and escalate complex issues when neededMust haves:High School diploma or equivalent (GED)1 year Customer service experience within managed care or insurance industryPride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.