Job Details

Aloft Houston Shenandoah - Front Desk Supervisor
Address: 19391 David Memorial Drive, Shenandoah, TX, 77385

Job Description

The Front Desk Supervisor assists the Front Desk Manager and/or General Manager in providing attentive, courteous, and efficient service to all guests, before arrival and during their stay. The role also involves maximizing room revenue and occupancy.

Qualifications

• 2-3 years of progressive hotel or related experience; High School diploma or equivalent required.
• College coursework in a related field is helpful.
• Previous supervisory experience preferred.
• Valid driver's license for the applicable state.
• Strong communication skills and ability to evaluate and decide quickly.
• Ability to work under stress, handle guest disputes, and anticipate needs.
• Maintain composure and objectivity under pressure.
• Effective problem-solving and information assimilation skills.
• Ability to understand financial data and perform basic arithmetic.

Responsibilities

• Provide friendly, service-oriented interactions with guests and staff.
• Maintain regular attendance and proper grooming standards.
• Follow safety and operational policies.
• Manage guest relations, reservations, VIP requests, and communication logs.
• Ensure proper operation of front desk systems and equipment.
• Coordinate with other departments and assist in emergency procedures.
• Oversee check-in/out processes, maximize room revenue, and handle guest inquiries.
• Train new staff and participate in meetings.
• Control access to sensitive areas and handle cash securely.
• Represent the hotel professionally and uphold company standards.

Benefits

Eligible full-time employees can access benefits such as:

• Daily Pay option
• Medical, Dental, Vision insurance
• Disability and Life insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

About Our Property

Located in The Woodlands, TX, our hotel offers a modern, vibrant environment with amenities like W XYZ bar, Re:fuel pantry, and adaptable event spaces, all designed for a refined guest experience. Join our supportive team and grow with us!

Application Process

Start your application by providing your name, email, and phone number. You will receive communications regarding your application, governed by our Privacy Policy and Terms of Service. Message & data rates may apply.