Job Details

Responding to and resolving support issues from a global mission critical customer base, specializing in Nonstop systems technologies and solutions for Nonstop technology. Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs based on customer entitlement. Developing strategies and procedures to improve performance of customer environments. Performing root cause analysis and provide post incident reports. Applying subject matter knowledge to solve complex technical problems. Education and Experience Required: Completed Bachelor's Degree in Computer Science, Software Engineering or related field within year of start date. Knowledge and Skills: Self-starter with ability to always remain professional and courteous with customers. Proficient verbal and written communication skills in languages to be supported. Troubleshooting skills in a technical environment. Analytical skills and ability to work independently...Support Engineer, Technical Support, Technical, Engineer, Customer Experience, Support, Technology