Job Details

Company Description

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include "hands on" direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care.

Job Description

The HR Operations Manager is responsible for leading and optimizing core HR operational programs, with emphasis on enterprise-level project management, process improvement, rapid project start-up, and contingent workforce transformation. This role oversees programs related to project setup planning, rapid/mass project mobilization for contractors on assignment, onboarding/offboarding, and automation.

The HR Operations Manager partners closely with the Head of HR and HRIS to automate and streamline HR processes, while advancing operational excellence across the HR function. The role requires strong collaboration with HR Business Partners (HRBPs), Talent Acquisition, Talent Development, Total Rewards, Payroll and Solution teams.
This position engages cross-functional partners and reports to the Head of HR Operations.

• Lead and continuously improve HR operational programs related to project setup planning, rapid/mass project mobilization for contractors on assignments,
• Serve as the HR process developer for cross-functional workflow design, documentation, and improvement initiatives
• Manage complex, cross-functional HR projects from initiation through implementation, applying project management methodologies to ensure on-time and high-quality execution.
• Evaluate, redesign, and streamline HR operational processes to improve efficiency, accuracy, compliance, and employee experience
• Partner with HRIS to drive automation, system enhancements, and data integrity and security across HR technologies
• Lead change management efforts to support new systems, processes, and workforce strategies
• Identify and advise key stakeholders and leaders on HR operations, policy interpretation, compliance, and contingent workforce planning
• Partner with HRBPs, Talent Acquisition, and leaders to drive project operational readiness and scalable HR solutions
• Collaborate closely with Clinical Operations, Legal, IT, Finance, and Payroll on process alignment, issue resolution, and special projects
• Build productive partnerships with functional stakeholders, acting as a trusted and influential resource
• Support long-term HR planning and capability building across HR operations.
• AI-Enabled HR Operations & Continuous Improvement
• Leverage AI-assisted solutions to streamline high-volume onboarding, reduce cycle times, and improve "day one" readiness for rapid mobilizations.
• Partner with HRIS/IT and others to use and scale automation (e.g., workflow routing, case intake, document checklists, knowledge-base content).
• Maintain strong governance: ensure AI usage aligns with privacy, confidentiality, data retention, and compliance expectations; protect sensitive employee and contract information.

Qualifications

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

• Bachelor's degree in Business, HR, or related field with 10+ years of HR operations, project management, organizational development, or related experience
• Master's degree with 4+ years of related experience is a plus
• Equivalent combination of education and work experience
• US government contract industry experience is strongly preferred
• Excellent communication skills; ability to influence and coach leaders at all levels
• High proficiency with Microsoft Office suite; experience with HR systems and process automation
• Strong organizational skills, ability to manage multiple priorities, and attention to detail
• Demonstrated ability to work collaboratively in a fast-paced, evolving environment and exercise sound judgment
• Experience managing rapid mobilization domestically and internationally is strongly preferred
• Advanced understanding of federal, state, and local employment laws
• Demonstrated experience executing mid-to-large scale HR projects, process redesign, and operational transformation
• Strong analytical capabilities, including interpreting HR data, identifying trends, and proposing solutions
• . Ability to organize and prioritize in a quickly changing environment within resource constraints.
• Must be able to work with a high volume of activities/projects with short deadlines.
• Strategy and change management experience highly desired.
• Excellent fact-gathering, problem-solving, and analytical skills to identify and address challenges.
• Preferred: 2+ years of experience with SCA

Required Languages (Brief description of the language skills needed to perform the job)

• English required

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant's background, experience, skills, internal equity, and alignment with geographical market data.

Benefits - Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.