Job Details

Netsync Network Solutions is a leading provider of network and IT solutions, dedicated to helping businesses achieve their technology goals through innovative and efficient solutions. Our team of experts is committed to delivering top-tier services and support, ensuring our clients' networks are robust, secure, and optimized for peak performance.

Detailed Description:

We are seeking a skilled and motivated Network Technician to join our team in Houston, Texas. This is an onsite position within our Network Operations Center (NOC) environment. The ideal candidate will have a strong background in network technologies.

Roles and Responsibilities:

• Maintain strong working relationships with customers and internal team members.

• Perform on-site hardware failure support for Netsync Network Support service contracts.

• Install, configure, and support network appliances.

• Support customer, vendor, and cross-department relationships related to network support activities.

• Manage, update, and document support cases in customer, Netsync, and OEM systems.

• Collaborate with the team to maintain appropriate availability for 24x7 network support coverage.

Additional Duties:

• Contribute to continuous improvement efforts to streamline and automate processes.

• Assist Netsync's Network Operations Center (NOC) with network support cases as needed.

• Pursue ongoing technical education and skill development in the networking field.

• Support end user compute repairs when required.

• Maintain a clean and organized work area.

• Attend and contribute to weekly team meetings.

• Perform other duties as assigned by management.

Skills and Experience:

• Minimum of one year of IT experience.

• Foundational understanding of networking and security concepts, including routing, switching, and TCP/IP protocols.

• Ability to routinely lift a minimum of 40 pounds.

• Strong attention to detail and troubleshooting skills.

• Strong written and verbal communication skills.

• Strong organizational skills.

• Strong customer service orientation.

• Curiosity and a demonstrated commitment to continuous learning.

• Proficiency with Microsoft Office applications.

Minimum Qualifications/Technical and Education Requirements:

• High School Diploma or equivalent.

• CCNA certification or equivalent vendor certification (Network+, JNCIA, ACSA).

• Valid Driver's License and clean driving record.