Job Details

POSITION OVERVIEW

In this role, you will be responsible for the installation, maintenance, troubleshooting, and repair of industrial generators. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to providing outstanding customer service.

RESPONSIBILITIES

Perform routine maintenance, installation, and commissioning of generators, ensuring optimal performance and compliance with safety standards.

Diagnose mechanical, electrical, and operational issues with generators and perform necessary repairs to restore equipment to full functionality.

Provide exceptional service to customers by answering inquiries, explaining service procedures, and addressing any concerns regarding their generator systems.

Conduct thorough inspections and load bank tests to verify system performance, electrical output, and efficiency.

Follow preventive maintenance schedules to reduce the risk of unexpected breakdowns and prolong the life of equipment.

-Maintain accurate service records, including work performed, parts used, and any recommendations for future service or repairs.

Adhere to all company and industry safety guidelines while working on equipment and in customer environments.

Participate in an on-call rotation for emergency repairs or service calls outside of regular working hours, as needed.

QUALIFICATIONS

High school diploma or equivalent (Associate's Degree in Electrical Engineering or related field preferred).

Proven experience as a Generator Service Technician or similar role.

In-depth knowledge of generator systems, electrical systems, and troubleshooting techniques.

Proficiency in using diagnostic tools and electronic test equipment.

Strong understanding of electrical codes and safety standards.

Ability to work independently and manage multiple service calls efficiently.

Excellent communication and customer service skills.

Valid driver's license and reliable transportation.

Willingness to travel to job sites as required.

Relevant certifications (such as OSHA, NFPA, or ASE) are a plus.

Ability to lift and carry heavy equipment (up to 50 lbs).

Ability to work in various environmental conditions, including outdoor settings and confined spaces.

Comfortable with climbing ladders and working at heights when necessary.

Perform other duties as assigned to support operational and organizational objectives.

WORK EXPERIENCE

Proven experience as a Generator Service Technician or similar role.

In-depth knowledge of generator systems, electrical systems, and troubleshooting techniques.

EDUCATION

High school diploma or equivalent (Associate's Degree in Electrical Engineering or related field preferred).

LICENSES/CERTIFICATIONS

Valid driver's license and reliable transportation

Relevant certifications (such as OSHA, NFPA, or ASE) are a plus.

SKILLS

Generator maintenance, troubleshooting, and repair

Strong electrical and mechanical diagnostic abilities

Proficiency with diagnostic tools, meters, and test equipment

Ability to interpret schematics, wiring diagrams, and technical manuals

Knowledge of electrical codes, safety practices, and industry standards

Load bank testing and performance verification

Clear technical communication and customer service skills

Independent fieldwork, time management, and accurate documentation

BEHAVIORS

Safety-focused and compliant with regulations

Reliable, responsible, and consistent in follow-through

Strong customer-service mindset

Calm and logical problem-solver

Adaptable to changing field conditions and service demands

Professional communication and conduct

Takes ownership of work, tools, and equipment

MOTIVATIONS

Motivated by diagnosing, troubleshooting, and repairing complex generator systems

Takes pride in ensuring equipment operates safely, reliably, and efficiently

Enjoys hands-on field work and solving mechanical and electrical problems

Driven to provide excellent customer service and support, building strong client relationships

Committed to preventive maintenance and minimizing equipment downtime

Motivated by working independently and managing multiple service calls efficiently

Values continuous learning, technical skill development, and staying current with industry standards

Energized by documenting work accurately and maintaining compliance with safety codes and company policies

Thrives in dynamic field environments, including outdoor, industrial, and confined spaces

Takes ownership of work quality, tools, and equipment

Equal Opportunity Employer
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