Job Details

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil and India. Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Title: Desktop Support with AV

Duration: 1 Month

Location: Houston, TX

Rate: $30/hr - $35/hr

Requirements:

Service Desk Technician 2 possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 2 technical assistance and support for incoming and escalated queries and issues related to computer systems, software, and hardware. Respond to customers in person, over the phone, via e-mail using IT ticketing system, or through remote desktop computer tool support.

QUALIFICATIONS AND EXPERIENCE:

• Requires minimum of four years of experience as a tier 1 service desk engineer.
• Prefer experience with an ITIL ticketing system.
• An understanding of Active Directory (account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.).
• Ability to interact at all levels of leadership internally, with customers, and vendors.

TYPICAL DUTIES AND RESPONSIBILITIES:

• Respond to requests for technical assistance via phone, chat, or email.
• Diagnose and resolve technical issues using remote tools or hands on as needed.
• Log all customer interactions into ticketing system.
• Receive Tier 1 escalations and escalate to assigned Service Desk Supervisor as required.
• Follow incidents through to resolution.
• Meet required SLAs.
• Image and deploy user workstations.
• Providing customers with support for corporate owned assets (primarily workstations, laptops, Tablets), which will include basic help desk support up to advanced troubleshooting. This position involves troublesho

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.