Job Details

Job Description

An internationally leading technology provider operating in mission-critical and enterprise environments is seeking a Product Specialist focused primarily on delivering technical training and product enablement.

The core purpose of this role is to teach - designing and delivering clear, structured, hands-on training programs that enables customers, partners, and internal teams to confidently deploy, operate, and support complex technical systems. The role requires a strong technical foundation across IT hardware, networking & audiovisual technologies, but success is driven by the ability to explain, demonstrate, and transfer knowledge effectively, rather than by pure engineering output.

This is an ideal opportunity for a technically fluent professional who enjoys training delivery, content creation, and acting as a trusted technical educator within a product-led organisation.

What You'll Be Doing

• Deliver hands-on technical product training (in-person, virtual, and on-demand)
• Support system demonstrations, configuration, commissioning, and troubleshooting
• Design and develop structured technical training programs for customers, partners, and internal teams
• Build and maintain training and demo environments for complex systems
• Create technical training materials (presentations, manuals, quick guides, videos, e-learning)
• Translate complex technical concepts into clear, practical instruction
• Act as a technical subject-matter expert during product launches and customer onboarding
• Collaborate with engineering, product, and support teams to stay aligned on system capabilities
• Contribute to certification, compliance, and enablement initiatives
• Represent the organisation professionally at training events, demos, and partner engagements

• Technical background in IT, Networking, AV systems, KVM, video distribution, or control room technologies
• 3+ years' experience in technical training, product enablement, applications engineering, or similar
• Strong understanding of networked systems (IP networking, switching, routing concepts)
• Experience delivering live, hands-on technical training to varied audiences
• Ability to learn new technologies quickly and teach them effectively
• Confident communicator with strong presentation and facilitation skills
• Experience creating technical documentation and training content
• Familiarity with LMS platforms and e-learning tools (e.g. video capture, screen recording)
• Relevant certifications (preferred): Network+, CCNA, CCNP, or similar