Job Details
IT Help Desk
2026-02-05 KellyMitchell Group all cities,AK
Description:
The approximate pay range for this position starting at $35,000 - 40,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Job Summary:
Our client is seeking an IT Help Desk to join their team! This position is located in Louisville, Kentucky.
Duties:
- Handles Level 1 inbound calls/chats and accurately log interactions within the company's incident management system
- Conducts appropriate diagnosis/troubleshooting to resolve known conditions
- Escalates problem tickets within department guidelines when unable to resolve
- Maintains a basic understanding of supported hardware and software, as well as any corresponding operational procedures
- Assists with alerts and self- service incidents
- Follows up on unresolved incidents
- 1+ years of customer service experience
- Flexible work schedule
- Organization skills
- Strong oral and written communication skills
- Problem solving ability
- Entry level understanding of computer concepts such as: PC fundamentals and Operating systems
- Preferred: A+, CCNA, or Net + Certifications
- Medical, Dental, & Vision Insurance Plans
- Employee-Owned Profit Sharing (ESOP)
- 401K offered
The approximate pay range for this position starting at $35,000 - 40,000. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at