Job Details

Sales Support Coordinator

OUR VALUES

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve. We are committed to building a culture of accountability, innovation, and customer focus-where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

JOB SUMMARY

We are seeking a Sales Support Coordinator to play a crucial role in enhancing the productivity of the sales team by managing customer appointments, ensuring the availability of up-to-date support materials, and handling urgent communications. This position involves providing administrative and specialized operational support to sales representatives and teams, assisting with the selling and closing of products in line with sales goals.

ESSENTIAL FUNCTIONS

• Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
• Handling urgent calls, emails, and messages when sales representatives are unavailable; answering customer queries; informing them of delays; and arranging install dates.
• Ensure order coordination, verification, and corrections are completed within defined service level agreements.
• Provides administrative and specialized operational support to sales representatives and/or sales teams to assist with the selling and closing products in accordance with sales goals as specified by leadership
• Works closely with Sales Managers, Sales Representatives and other field personnel by assisting with increasing knowledge and awareness among sales team members on the tools and resources available as support through effective communication, education and training
• Serves as a liaison between sales, marketing and other cross-functional support departments across the organization
• Uses basic communication skills to address internal and/or external clients and/or team members
• Work with the sales team to ensure customer orders are processed appropriately.
• Meet defined scorecard productivity/quality metrics.
• Navigate through multiple systems to build, track, and monitor orders.
• Identify opportunities for improvement and recommend solutions.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Manages the Direct Sales Support mailbox (evening coverage from 5-9, time-zone differences, and weekend coverage).
• Facilitates all front-line escalations and gets them to the proper channel (reschedules, credits, construction, etc.).
• Assists the Manager of Sales Support and Enablement to assign turf and maintain the turf tracker.
• Assists in updating and maintaining all other direct sales trackers
• Conducts monthly Quality Assurance checks.
• Tracks status of incentives and special initiatives.
• Other duties and responsibilities as assigned

REQUIRED QUALIFICATIONS

• Education and Experience Requirements: An associate degree in a related field (preferred) or a high school diploma or equivalent (required). Minimum of two (2) years of direct experience as a sales coordinator or in an administration role.
• Able to work in-office 5 days per week (Tuesday - Saturday, 10a - 7p)
• Experience as a sales coordinator or in administration may be advantageous.
• Good team development and leadership skills.
• Excellent computer literacy.
• Good administrative, organizational, and problem-solving skills.
• Excellent communication, sales, and customer service skills.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Current knowledge of industry trends and regulations a plus.

CERTIFICATES, LICENSE, REGIATRATIONS

None

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TOTAL REWARDS

• Competitive compensation package
• Health, Dental and Vision insurance
• 401(k) match
• Paid time off and other generous benefit programs

Why Join Us

At Ezee Fiber, we are committed to fostering a diverse and inclusive environment where innovation thrives. As the Sales Support Coordinator, you will play a critical role in building a new function that directly impacts our company's growth and success. Join us and shape the future of the telecommunications industry with a team dedicated to excellence and innovation.

*We are seeking candidates that are legally authorized to work in the United States, without Sponsorship.