Job Details

Thank you for considering a career at Port Houston. We appreciate your interest in joining our team. By applying, you are taking an important step toward advancing your career with an organization committed to excellence.

Port Houston offers competitive compensation, comprehensive benefits, and a diverse, inclusive work environment. Joining our team means embarking on a fulfilling career path with opportunities for growth and impact.

Before submitting your application, please ensure your resume is ready for upload in either .doc or .pdf format. Application must be completed in full.

Position Summary:

Provides IT leadership and support to any specific business partner of Information Technology Division. Ensures continued availability to Port infrastructure through IT services and resources. Provides technical guidance to current and new operation's technology initiatives, as well as management of IT projects as it related to IT services for the assigned business area.

Responsibilities/Duties:

• Ensure that IT services and resources are highly available and properly disseminated throughout the business area supported
• Conduct regular team meetings to ensure alignment with IT and portwide business needs
• Manage the timely delivery of high-quality technical support services to employees, contractors, and support staff at Port Houston's facilities
• Engage internal and external customers on daily operations as it relates to Information Technology and support the efforts and projects that need Information Technology to achieve desired results
• Build and maintain vendor relationships in an effort to provide support for existing infrastructure and provide innovative ideas to current business environment
• Create and provide recommendations/proposals for technology updates and refreshes
• Establish trust good working relationship between IT Management and IT staff and within the team; provide opportunities that enhances current skills while challenging individuals to learn something different including soft skills
• Manage current IT projects deliverables and timelines
• Provide regular updates and status on specific projects and initiatives as specified or requested
• Manage issue/request processes, including escalation as necessary, to ensure timely completion of end-user issues and/or requests
• Manage process for communicating scheduled and emergency outage activities to leadership and the end-user community
• Determine root cause of issues and communicate appropriately to internal and external customers via the appropriate standard IT processes and procedures in a timely fashion
• Work with the designated business and IT stakeholders to evaluate technology solutions beneficial to Port Houston
• Develop project plans, expectations, and associated documentation and communicate to all team members and stakeholders
• Plan, schedule, and track project timelines, milestones, and deliverables, including the management of assigned resources, to ensure the project requirements are met
• Develop regular progress reports, proposals, requirements documentation, and presentations, IT Department leadership current on projects, tasks and activities
• Act as the liaison between the business and IT
• Act in accordance with Port Houston core values (respect, excellence, accountability, diligence, and you)
• Perform other duties as required

Education/Experience:

• Bachelor's degree in Computer Science, Computer Engineering, or related major from a public or accredited private academic institution required; additional years' experience can be substituted in lieu of a undergraduate degree
• 5+ years of related information technology experience required
• Previous supervisory experience required

Knowledge, Skills and Abilities:

• Knowledge of underlying technology
• Customer service skills
• Understanding of IT Process skills (ITIL)
• Attention to details and effective organizational skills
• Strong decision-making, problem-solving and analytical skills
• Effective communication and interpersonal skills with all levels of employees,
  management, and customers
• Tactical critical thinking skills
• Negotiation and project management skills
• Ability to work in a fast-paced environment
• Ability to execute and follow-through on Business and IT Master Plan(s)

Key Competencies Required:

• Leadership Presence
• Effective Communication
• Planning & Prioritizing
• Managing Workflow (includes Time Mgt)
• Coaches and Mentors
• Promotes Business Relationships

This work site location of this job is:
Port Houston Administration Building

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but due to open office environment noise level may occasionally be high. To apply, please go to porthouston.com/careers. Only applications submitted through the Port Houston Careers website will be acknowledged. Port Houston is an equal opportunity employer and participates in the E-Verify program supervised by the U.S. Government.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

We appreciate your interest in Port Houston. Port Houston is an equal employment opportunity employer. Port Houston's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Port Houston also prohibits harassment of applicants or employees based on any of these protected categories. Application must be completed in full.