Job Details

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The Patient Intake Manager oversees the intake process for patients in a healthcare facility, ensuring a smooth and efficient experience from arrival to registration. This role is critical in managing front-line staff, coordinating with various departments, and maintaining compliance with healthcare regulations and standards.

Location: Kwajalein, Marshall Islands

Responsibilities

• Manage and supervise the intake team and processes, as well as complete performance evaluations.
• Provide guidance and support to staff to ensure high levels of customer service and adherence to protocols.
• Develop, implement, and continuously improve patient intake procedures to enhance efficiency and patient satisfaction.
• Monitor and analyze intake processes to identify and address areas for improvement.
• Oversee patient registration, including verifying insurance information, collecting demographic details, and ensuring accuracy in patient records.
• Address patient inquiries, concerns, and complaints promptly and professionally.
• Ensure that all intake processes comply with healthcare regulations, including HIPAA and other relevant laws.
• Maintain and update patient records accurately, ensuring confidentiality and security of information.
• Collaborate with other departments such as billing, clinical, and administrative teams to facilitate seamless patient flow and information exchange.
• Coordinate with healthcare providers to ensure that patient appointments, referrals, and follow-ups are managed effectively.
• Prepare and analyze reports on patient intake metrics, such as wait times, patient volume, and staff performance.
• Utilize data to make informed decisions and drive process improvements.
• Keep staff updated on changes in regulations, procedures, and technology.
• Be available for on-call duties as required, responding promptly to emergencies and providing care as necessary.

Qualifications

• Bachelor's degree in healthcare administration, business management, or a related field preferred; relevant certifications (e.g., Certified Healthcare Access Manager) are a plus.
• Proven experience in an administrative role, with a strong understanding of patient intake processes.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in healthcare management software and electronic health records (EHR) systems.
• Strong organizational and problem-solving abilities.
• Knowledge of healthcare regulations and standards, including HIPAA compliance.
• Must have a valid, current U.S. Driver's License.
• Must have Basic Life Support/CPR certifications.
• Must have a current U.S. Passport.
• Shall be proficient in the ability to speak, write, and communicate in English.
• Requires a favorably adjudicated CNACI investigation conducted by the Department of Defense.
• Must sign an International Assignment Agreement (IAA) and is bound to the terms and conditions of the IAA.

Physical Requirements

• Primarily an office-based role within a healthcare facility.
• May involve occasional evenings or weekends depending on the facility's hours of operation.
• Ability to sit or stand for extended periods.
• Occasional lifting of files and office supplies.

Acuity International is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.

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