Job Details

This position will assist the Executive Office and Boston Public Health Commission (BPHC) programs in leading organization-wide activities to advance performance management, continuous quality improvement, and Public Health Accreditation Board (PHAB) accreditation activities, using a health equity and racial justice lens.

As an important member of BPHC's Senior Leadership Team, the Director of Quality Improvement will:

• Work with the Commissioner of Public Health and BPHC leadership to foster a culture of quality improvement at all levels of the organization by continually revising, implementing, and sustaining an organization-wide performance management system and quality improvement processes that will use data, cross-sector stakeholder input, and continuous quality improvement tools to develop programs, policies, and activities that effectively promote organizational efficiency, quality, public health, and health equity.
• Lead ongoing implementation, monitoring, and revision of BPHC's Performance Management and Quality Improvement Plan as well as support the implementation of BPHC's Strategic Plan.
• Leverage performance improvement tools/methods to streamline BPHC processes, improve client service and enhance agency efficiency and effectiveness.
• Lead research activities related to quality initiatives to ensure continuous quality improvement and use of evidence-based and best practices.
• Lead and convene standing and ad-hoc project teams. Ensure regular and open communication with all relevant stakeholders. Plan and facilitate meetings; assist program leads in identifying and carrying out quality improvement projects that are grounded in bureau and office performance measures and performance monitoring practices.
• Source, develop, implement, and evaluate trainings and tools related to quality improvement and organizational performance management for BPHC staff and leadership.
• Help coach BPHC management and staff on how to incorporate quality improvement into daily practices and routines.
• Serve as the BPHC content expert, project lead, and point of contact for Public Health Accreditation Board local health department reaccreditation activities by: maintaining an understanding of current PHAB standards and measure, expectations and processes; ensuring that BPHC staff understand accreditation requirements related to their areas of responsibility.
• Liaise and cultivate relationships with other local and state health department accreditation bodies, trade associations, and other organizations active in performance management, quality improvement, and accreditation.
• Oversee and coordinate ongoing alignment with accreditation standards and measures, work closely with BPHC staff to improve practices and practices to ensure organizational excellence and compliance with national standards; lead and organize and submit all needed documentation on a five-year cycle and annual reports.
• Operate independently. Use independent judgment and discretion to make decisions affecting programs and staff related to program operations and services consistent with BPHC policy.
• Effectively manage staff.
• Work in a confidential capacity.
• Perform other duties as required.

• Master's degree in public health, business administration, public administration, public policy, or related field with a concentration in policy, planning or management or related field, and 3 years of experience in performance data analysis and evaluation methodologies, or a bachelor's degree plus 5 years relevant experience or equivalent.
• 5-7 years working in healthcare, public health, or government experience preferred.
• Certification in Lean Six Sigma or other quality improvement certification preferred.
• Demonstrated experience in performance management and quality improvement.
• Demonstrated understanding of and competence in health equity and racial justice; knowledge of or willingness to learn about the role of public health in addressing racism, the social determinants of health.
• Knowledge of inequities in health outcomes as well as strategies to advance racial justice and health equity.
• Strong organizational and project management skills.
• Demonstrated ability to develop and facilitate trainings, meetings, discussions, and consensus processes.
• Excellent oral and written communication skills.
• Experience and comfort in using Word, Excel and PowerPoint.
• Ability to effectively operate independently and under tight deadlines.
• Ability to work with a wide range of people, including front line service staff, program and executive directors and public officials.
• Demonstrated successful experience working with communities of color and low-income communities.