Job Details

The John Moore Install Coordinator is the liaison between our sales team, our installation crews, our vendors and our customers. This person MUST be assertive, friendly and helpful.

Must possess great computer skills, written and verbal communications skills and exceptional organizational skills. This person also manages permits and city inspections.

The ideal candidate for this job is resourceful, organized and a problem solver. Attention to detail and ability to manage a steady completion of workload in a timely manner are key to success.

Must be flexible on days/times, as weekend and night coverage may be needed.

Primary Responsibilities:

Report directly to the Install Desk supervisor and interact with other Department Managers Receive and manage install projects from HVAC Sales technicians. This includes:

• confirming with customer
• scheduling install crew
• managing materials and labor based on sold task codes
• ordering materials
• issuing vendor P.O.s
• work with install desk to pull city permits (when permit is needed)
• ensuring job stays on schedule and update customers
• ensuring final payment is collected in full
• scheduling Quality Control review (when needed)
• following up with customer (project invoice, survey call, schedule inspection)
• ensure city inspection is completed and passed
• register equipment with manufacturer and provide registration information to customer
• purchase extended labor warranties from manufacturer (when needed)
• submit claims for warranty jobs (as applicable)

Manage the Service Titan dispatch board for HVAC install and ensure it is up-to-date Ensure installers are dispatched and arrive on time on a daily basis Answer phones and resolve customer conflicts when needed Check Slack communication from the call center and respond in a timely manner Perform all other related duties as assigned
Work schedule

• 8 hour shift
• Weekend availability
• Overtime