Job Details

Job Description
Mission

Provide technical excellence and frontline customer support for precision testing systems used across manufacturing, R&D, and quality control industries. This role exists to ensure every installation, service, and calibration is executed to the highest standard - protecting the company's reputation for quality and empowering clients to succeed.

You are the face of the organization in the field: part technician, part trainer, and part problem-solver. Your work keeps vital material testing systems operating safely, accurately, and efficiently.

Performance Objectives

1. Install & Commission Equipment: Independently install, configure, and calibrate custom material testing machines at client facilities, ensuring systems meet operational specifications.
2. Diagnose & Resolve Issues: Troubleshoot and repair complex electro-mechanical systems - including electrical (up to 480V), hydraulic, and pneumatic components - using schematics and mechanical drawings.
3. Deliver First-Visit Resolution: Resolve customer issues efficiently and accurately on-site, minimizing repeat service calls and downtime.
4. Customer Training & Support: Train operators and maintenance staff on system operation, calibration, and software, ensuring confident and safe equipment use.
5. Autonomous Field Operations: Manage personal travel, scheduling, and reporting with minimal supervision while maintaining high levels of professionalism and responsiveness.
6. Continuous Improvement: Capture and report system issues or recurring trends to internal engineering teams, contributing to product and process improvements.

Fit Traits

• Independent problem-solver who thrives on travel, autonomy, and variety
• Calm under pressure with strong diagnostic and technical reasoning skills
• Confident communicator who can train and build trust with customers
• Committed to quality, professionalism, and first-time resolution
• Adaptable - comfortable managing both electrical and mechanical challenges in the field

Why This Role Matters

This position is built for the self-reliant technician - someone who takes pride in precision, thrives on travel, and enjoys solving complex challenges head-on. You'll represent a globally respected brand in advanced testing systems, ensuring customers experience excellence from installation to ongoing support. Every visit is an opportunity to lead, teach, and uphold technical integrity.

Compensation: $75,000 (salaried) + annual performance bonus up to $5,000

Travel: 90-100% (domestic)

Schedule: Monday-Friday, home most weekends

Vehicle: Company-provided vehicle (personal use allowed); all travel expenses reimbursed

Requirements

• Must have served in the U.S. Army, U.S. Navy, U.S. Marine Corps, U.S. Air Force, U.S. Coast Guard, U.S. Space Force, U.S. Reserves, or U.S. National Guard.
• 2+ years of field service experience in electro-mechanical, automation, or testing equipment (post-military experience required)
• Proficiency troubleshooting electrical systems up to 480V, including drives, relays, and PLC interfaces
• Experience with hydraulic and pneumatic systems
• Ability to read, interpret, and apply electrical schematics and mechanical drawings
• Valid driver's license; ability to travel 90-100% (domestic, primarily regional)
• Excellent communication and customer interaction skills

Benefits

• Medical, Dental, and Vision: 80% employer-paid premiums
• 401(k): 100% match on first 3%, tiered match up to 6% total contribution
• Annual Bonus: Up to $5,000, based on performance metrics
• Per Diem: $55/day for meals and incidentals
• Company Vehicle: Personal use permitted, fuel and expenses reimbursed
• Travel Expenses: Covered via company-issued reimbursement system