Job Details

OVERVIEW:

At Lymphedema Therapy Specialists, Inc. (LTS), we believe our work is more than just a job, it's a calling. Our mission is rooted in a deep commitment to serve our patients and one another with compassion, integrity, and excellence. Everything we do is guided by faith, love, and unity - values that shape our culture and define how we care for others.

We are a team driven by generosity offering our time, talents, and resources wholeheartedly to meet the needs of our patients and community. Excellence matters to us, not only in our clinical care but in every interaction and task, big or small. We listen with empathy, communicate with kindness, and strive to heal lives physically, emotionally, and spiritually.

At LTS, every individual is seen, valued, and empowered. We believe in investing in our people, encouraging both personal and professional growth as each team member steps more fully into their God-given purpose. We honor the unique contributions of our staff, recognizing their work as a blessing to those we serve.

Joining LTS means becoming part of a mission-driven team united by faith and purpose. If you're seeking a role where your work has meaning and your gifts can truly make a difference, you'll find a home here. Welcome to a place where healing happens for our patients, our team, and our community.

We encourage you to visit our website at before applying to learn more about our company, culture, and mission.

JOB SUMMARY:

At Lymphedema Therapy Specialists, Inc. (LTS), the Clinic Manager plays a vital, mission-driven leadership role in supporting our commitment to serve patients and one another with excellence, compassion, and integrity. This position is essential to the operational success of our clinics and ensures that patients receive high-quality care in an organized, efficient, and welcoming environment.

The Clinic Manager oversees all aspects of clinic operations, including staff management, employee development, scheduling, patient flow, compliance with clinical protocols, and coordination with administrative and clinical teams. With a focus on efficiency, accountability, and proactive problem-solving, this role ensures that clinic workflows run smoothly, patients are supported throughout their care journey, and services are delivered consistently at the highest standard. The Clinic Manager collaborates closely with billing and revenue cycle teams and executive leadership to ensure operational alignment, documentation accuracy, and a seamless patient experience from intake to discharge.

This position requires strong leadership, organizational expertise, and professionalism, as it involves frequent interaction with patients, healthcare providers, staff, and external partners. Above all, the Clinic Manager embodies a servant-leader mindset, reflecting LTS's core values of love, unity, generosity, and excellence in every interaction.

The ideal candidate demonstrates exceptional people management, servant leadership, and organizational skills, attention to detail, clear and compassionate communication, and a genuine passion for enhancing patient care and staff engagement. If you are inspired by the opportunity to lead with purpose while strengthening systems that support patient access and clinic effectiveness, this role offers a meaningful way to advance a team dedicated to bringing healing and hope to patients every day.

JOB DUTIES AND RESPONSIBILITIES:

• Provide leadership and strategic oversight for all aspects of clinic operations, including patient flow, scheduling, staffing, facility management, patient experience, and operational efficiency.
• Model servant leadership by supporting, mentoring, and empowering staff, promoting teamwork, collaboration, and professional excellence in alignment with LTS's core foundations.
• Conduct performance evaluations and provide constructive feedback, creating development plans to help staff reach their full potential.
• Ensure accurate and timely entry, maintenance, and integrity of patient demographic, clinical, and insurance information within the EHR and scheduling systems, implementing quality controls and standards.
• Oversee day-to-day clinic activities, including patient check-in/check-out, appointment scheduling, treatment room preparation, and inventory management of therapy supplies and compression garments.
• Collaborate with clinicians, front office, billing, and executive leadership to optimize patient care delivery, streamline workflows, and ensure consistent documentation and compliance with protocols.
• Monitor clinic performance metrics, including patient volume, satisfaction scores, staff productivity, and operational efficiency; identify trends and implement improvement strategies.
• Serve as a primary point of contact for patient concerns, escalations, and feedback, ensuring compassionate, timely, and effective resolution while maintaining high patient satisfaction.
• Oversee inventory management for clinic supplies and equipment, ensuring availability, proper maintenance, and cost-effective usage.
• Develop, maintain, and continuously improve clinic policies, procedures, and workflows to enhance efficiency, patient experience, and scalability.
• Coordinate with external partners, vendors, and contractors as needed to maintain clinic operations, equipment, and service contracts.
• Participate in departmental and organizational leadership meetings, contributing to operational strategy, budgeting, staffing plans, and performance reporting.
• Ensure strict compliance with HIPAA, payer contracts, regulatory requirements, and organizational standards related to patient privacy and billing practices.
• Identify opportunities for growth, program expansion, or new service offerings based on patient needs, operational capacity, and organizational goals.
• Ensure clear and consistent communication across teams regarding operational updates, staffing, scheduling changes, and clinical priorities.
• Support staff in delivering excellent patient education, care instructions, and follow-up communications, ensuring patients feel informed and supported.
• Foster a collaborative, solution-oriented team culture grounded in integrity, accountability, and a shared commitment to supporting patient care through effective revenue stewardship.
• Execute various tasks, as assigned by your manager, supervisor, or company officer, whether within your standard duties or as requested beyond regular responsibilities.

QUALIFICATIONS:

Education & Licensure:

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred; equivalent combination of education and relevant clinical or operational management experience will also be considered.
• Associate's degree with substantial relevant experience in clinic operations, healthcare management, or staff leadership may be acceptable in lieu of a bachelor's degree.

Work Experience:

• 3-5+ years of progressive experience in healthcare or clinic operations, including patient scheduling, workflow management, staff coordination, and operational efficiency preferred.
• At least 2-3 years of leadership or supervisory experience in a healthcare or clinic environment, with demonstrated ability to lead teams, mentor staff, and drive operational excellence preferred.
• Experience managing clinical and administrative workflows, ensuring compliance with healthcare regulations, documentation standards, and quality of care.
• Proven ability to work with Electronic Health Records (EHR) and practice management software; ability to navigate systems efficiently and maintain accurate patient and operational data is essential.
• Experience with AdvancedMD software is a strong plus.

Skills:

• Excellent verbal and written communication skills, with the ability to interact professionally and compassionately with patients, families, clinical staff, and executive leadership.
• Strong leadership and team management skills, including mentoring, coaching, performance evaluation, and fostering a collaborative, positive work environment.
• Highly organized with exceptional attention to detail, able to manage clinic operations, documentation, schedules, and patient records accurately and efficiently.
• Proven ability to prioritize tasks, manage multiple responsibilities, and meet deadlines in a high-volume, fast-paced healthcare environment.
• Solid understanding of HIPAA, safety protocols, and other relevant healthcare regulations, committed to maintaining confidentiality, compliance, and ethical standards.
• Skilled in operational problem-solving and process improvement, with the ability to identify inefficiencies and implement solutions to enhance clinic performance and patient experience.
• Works well in a team-oriented environment; collaborates effectively with peers, clinicians, and leadership to achieve organizational goals.
• Adaptable and resilient, able to respond to changing priorities, maintain composure under pressure, and ensure consistent quality of care and operational excellence.
• Proficient in Electronic Health Records (EHR) and practice management systems; capable of leveraging technology to support accurate documentation, scheduling, and clinic workflows.
• Alignment with the mission, vision, and core values of LTS, including integrity, service, and excellence.

Physical Requirements:

• Ability to sit at a desk and work on a computer for extended periods (typically 6-8 hours per day) while managing clinic operations and staff tasks.
• Frequent use of hands and fingers for typing, data entry, and handling paperwork or office materials.
• Visual acuity sufficient to read and interpret printed and electronic documents, patient charts, schedules, and clinic records.
• Hearing ability to communicate effectively with patients, staff, vendors, and leadership both in person and over the phone.
• Occasional reaching, bending, or lifting of lightweight office supplies, files, or equipment (up to 10-15 lbs).
• Manual dexterity to operate office equipment, including computers, printers, copiers, phones, and other clinic technology.
• Ability to maintain focus and attention to detail for extended periods when reviewing patient charts, clinic reports, and operational data.
• Mobility to move around the clinic for patient interaction, staff support, meetings, and operational oversight.

Tools and Equipment Used:

Technology & Administrative Tools:

• Electronic Health Record (EHR) systems (e.g., AdvancedMD)
• Practice Management Systems (PMS) for billing and scheduling
• Desktop and laptop computers, tablets
• Office equipment: printers, phones, fax, scanners

Position Classification:

• This is a salaried, exempt position and is not eligible for overtime pay.
• Compensation is competitive and commensurate with experience, credentials, and qualifications.
• Additional benefits may include paid time off, health insurance, professional development support, and other offerings consistent with company policy.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation, sick leave, and holidays)
• Professional development and training support
• Employee assistance program (EAP)
• Weekly team lunches and company-sponsored events

Lymphedema Therapy Specialists, Inc. is an equal opportunity employer and complies with all applicable federal, state, and local laws. This includes, but is not limited to, compliance with the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), Fair Labor Standards Act (FLSA), and Title VII of the Civil Rights Act of 1964. We are committed to creating a respectful, inclusive, and safe work environment for all employees.