Job Details

Job Title: End User Analyst (Onsite) – Willis, TXLocation:Willis, Texas ( 100% Onsite )Contract:Contract role withpotential conversion to FTE(target3–4 months )Work Hours:7:30 AM – 4:30 PM(if converted to FTE, may requirestaggered shifts )Role OverviewSeeking anEnd User Analyst (Level 2)to provide hands-on onsite end-user support in afast-paced environment .This position requires a strong technical foundation along with excellent interpersonal skills, includingwhite glove customer serviceand strong written/verbal communication.Personality and collaboration are critical—this role needs someone who works well with others and provides a highly professional customer experience.Scope of WorkSupport arolling laptop deploymentinitiative involving approximately100 new laptopsEnd users will use bothold and new laptops , then return old devices for redeploymentDevices will be provisioned usingMicrosoft Intune and AutopilotThis role willnot build images(Autopilot provisioning only)ResponsibilitiesRespond to service desk tickets and outages via phone, email, or online systems, ensuring incident management and escalation when necessary.Provide second-level user support for hardware and software issues.Assist in hardware and software installation/configuration according to corporate policies and guidelines.Aid in troubleshooting and diagnosing hardware/software errors.Support PC replacement programs and emergency equipment exchanges.Provide hands-on assistance for IT project implementations.Help with local backup operations in alignment with corporate policies.Maintain confidentiality on all user data and related information.Strong emphasis on White Glove executive supportPerform miscellaneous job-related duties as assigned.QualificationsA+ certificate or 1–2 years' experience in an end user support environment(Proven work experience could override the certs)1–3 years of experience in MS Windows desktop operating system deployment.Basic understanding of Software Distribution and Patch Management tools.Experience with ITSM systems like ServiceNow.Basic knowledge of network infrastructure and security principles.