Job Details

divh2Housekeeper/h2pThe Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel./pullistrongPre-Cleaning and Stocking:/strong Complete all pre-cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand-up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room./lilistrongClean and Stock Rooms:/strong Thoroughly clean and restock the required number of guest rooms as assigned per shift./lilistrongAdditional Cleaning Projects:/strong As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep cleaning activities, as needed. All front and back of house areas should be well-organized and clean./li/ulpstrongSuccess Metrics/strong/pullistrongHappy Guests:/strong Management Performance Ratings, Guest Satisfaction Scores/Intent to Return/lilistrongSpotless Cleanliness:/strong GM/AGM Spot Checks, Leadership Walk-throughs (RVP, etc.), Guest Ratings/Reviews/lilistrongProduct Consistency Quality:/strong Checklist Tracking, Management Performance Ratings, Guest Ratings/lilistrongTeamwork:/strong Management Performance Ratings/li/ulpstrongQualifications Requirements:/strong/pullistrongExperience in a hospitality, service, consumer-facing franchise or related field preferred./strong/lilistrongCan-Do Attitude:/strong Must have a positive attitude and willingness to learn./lilistrongAbility to Follow Guidelines:/strong Must be able to understand and follow established guidelines and procedures./lilistrongHandle Pace and Pressure:/strong Must work well in stressful, high-pressure situations./lilistrongListening, Conflict Resolution:/strong Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests./lilistrongCommunication Skills:/strong Must be able to convey information and ideas clearly./lilistrongHospitality and Guest Service:/strong Must have a desire to serve all guests./lilistrongAge Requirement:/strong Must be 18 years of age or older to perform this job./lilistrongSchedule and Travel:/strong Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel./lilistrongClock-in/Out:/strong Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock./lilistrongBreaks:/strong Clock in/out for breaks at the designated time on your schedule./lilistrongCall Outs:/strong Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift./li/ulpstrongPhysical Working Demands Working Environment:/strong/pullistrongStooping:/strong Bending body downward and forward by bending spine at waist. Requires full use of the lower extremities and back muscles./lilistrongClimbing:/strong Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like, using feet and legs and/or hands and arms./lilistrongBalancing:/strong Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces./lilistrongKneeling:/strong Bending legs at knee to come to rest on one or both knees./lilistrongCrawling:/strong Moving about on hands and knees or hands and feet./lilistrongStanding:/strong Remaining upright on the feet, particularly for sustained periods of time./lilistrongWalking:/strong Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another./lilistrongRepetitive Motions:/strong Making substantial movements (motions) of the wrists, hands, and/or fingers./lilistrongLifting:/strong Carrying certain housekeeping items such as linens, trash, or vacuums./lipNote: This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position. This document does not create an employment contract, implied or otherwise, other than an at-will relationship./p/ul/div