Job Details

divh2Shift Leader/h2pAt WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business./ppPosition Overview/ppThe Shift Leader position is responsible for assisting with oversight of each shift. The position ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting./ppKey Responsibilities/pulliFoster a team-oriented environment where every employee feels empowered to take initiative and lead./liliCultivate a positive, customer-focused workplace by supporting team growth and leadership development./liliAddress and resolve concerns, including incident reporting, to ensure a seamless experience./liliMonitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency./liliUphold company policies, enforce safety protocols, and ensure all employees complete required safety training./liliProvide customers with information on wash products, packages, wash books, and membership plans./liliAssist customers with membership account updates and issue resolution./liliOversee store opening and closing procedures, ensuring all tasks are completed correctly./liliLearn car wash chemistry, product interactions, and their impact on wash quality./liliIdentify and resolve wash quality issues caused by chemical imbalances or other factors./liliCommunicate areas of improvement for the location, team, and company to management./liliAdminister customer feedback surveys during each shift to maintain high-quality service standards./li/ulpQualifications/pulliStrong team player with leadership abilities to guide and support colleagues./liliComfortable working outdoors in all weather conditions, including evenings and weekends./liliPhysically capable of lifting up to 50 pounds and standing or moving for extended periods./liliDetail-oriented with a focus on delivering high-quality service and maintaining safety standards./liliAbility to foster a welcoming, fun, and customer-focused environment that drives business and team success./liliAdherence to all safety protocols, including proper handling of chemicals per safety guidelines./liliMust successfully pass a background check./li/ulpBenefits/pulliCompetitive Compensation in Base and Bonus Potential/liliComprehensive Health Benefits (Medical, Dental Vision)/liliPaid Time Off in addition to Company Paid Holidays/lili401(k) Retirement Plan with Company Match/liliCompany-Paid Life Insurance/liliPathways to Advancement/liliFree Weekly Car Washes/li/ulpOur employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our team!/p/div