Job Details

Ascending Service Manager

Groundworks is seeking a talented Ascending Service Manager to join our team in Houston, TX!

The Ascending Service Manager will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Managers should be able to achieve excellent customer service at all times.

Duties and Responsibilities

• Develop and lead effective weekly trainings
• Evaluate field performance and deliver feedback in a 1:1 setting
• Create and implement effective development and disciplinary plans
• Learn all aspects of the Service Managers day to day responsibilities
• Other duties as assigned.
• It is an essential function of this job that the employee regularly and reliably reports to work on time each working day

Minimum Requirements

• High school diploma or GED.
• Knowledge of terminology, methods and best practices used in the foundation repair
• Proven experience in service and/or customer service

Qualifications

• Successfully proven KPIs as a Certified Field Inspector or Service Technician
• Proficiency in Excel and other data management tools.
• Proven experience in service and/or customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.

Working Conditions

• Will work in an office setting but will occasionally be required to travel to work sites or construction branch locations, where the employee will visit with customers and employees to ensure quality of sales. S/he may be exposed to loud noise level as well as fumes or airborne particles, moving mechanical parts and vibration. The position works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt.

Requirements

• Full-time
• Onsite: 7738 Wright Road, Houston, TX 77041

What We Provide:

• Competitive Pay
• Employee Company Ownership Opportunities
• Industry Leading Training Programs
• Leadership Development and Career Growth Tracks
• Comprehensive and Affordable Benefits Package
• Top Workplace with Award Winning Culture