Job Details

Customer Service Representative

Founded in 1976, Kenneth's Car Care has proudly served as the largest independently owned body and mechanic shop in the city of Kingwood. Our commitment to quality repairs and outstanding customer service has made us a trusted name in the community.

If you enjoy helping people, thrive in a team-oriented environment, and take pride in delivering great customer experiences, we want to hear from you! Apply today and become a valued member of the Kenneth's Car Care team.

Kenneth's Car Care is seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, helping guide them through the repair process while ensuring a positive and professional experience from start to finish. You will support communication between customers, technicians, and insurance partners to keep repairs moving smoothly.

Key responsibilities include:

• Greeting customers in person and over the phone, providing a welcoming and professional first impression.
• Serving as the main point of contact for customers throughout the repair process, answering questions and providing updates on repair status.
• Scheduling appointments, coordinating vehicle drop-offs and pick-ups, and managing daily workflow at the front desk.
• Communicating repair timelines, basic repair information, and next steps clearly and accurately to customers.
• Liaise with estimators, technicians, and insurance companies to ensure smooth information flow and timely service.
• Maintaining accurate customer records, repair documentation, and communication notes.
• Handling customer concerns with professionalism and work toward timely resolution.
• Delivering exceptional customer service to build trust, loyalty, and long-term relationships.