Job Details

Description

In this role, the employee is expected to provide dedicated electrical controls support for the production team and customer field service events (scheduled maintenance, upgrades, unplanned maintenance, and warranty work) for gas turbine engines and related systems.

DUTIES AND RESPONSIBILITIES:

• Provide dedicated electrical support for a single customer field service events (scheduled maintenance, upgrades, unplanned maintenance, and warranty work) for packages and related systems.
• Collaborate with the Field Service team to improve commissioning processes, plan standard work, and develop work scope for new technology.
• Document maintenance activities as required for Field Service Reports.
• Provide controls and electrical support during Test-Line Commissioning and field service events for RPS projects.
• Internal and External customer focal point for all field related electrical/controls problems.
• Solicit direct customer feedback on RPS controls and provide this feedback to the organization to continuously improve our customer relations.
• Provide prompt technical support for service revealed controls related problems. Includes developing and implementing technical solutions to ensure solutions are brought to the field and production in a cost-effective manner while meeting customer expectations.
• Collaborate with the Engineering team to troubleshoot field issues, provide recommendations for improved performance, root cause analysis, and assist in development of new technology.
• Provide support to RPS Engineering in the in-house testing of new control system designs and evaluation of improvements related to control system fixes.
• Collaborate with RPS Electrical FSE's, learn the requirements to perform electrical and controls commissioning tasks.
• Sign-off and take accountability for control system commissioning and re-commissioning.
• Be available for on-call support after hours and weekends.
• Travel as needed to support the controls and electrical commissioning of customers refurbished and new engines in multiple geographic areas.
• Support configuration tracking of customer engines.
• Support the customer's and RPS environmental, health, and safety programs.
• Project management responsibilities for customer specific projects. Includes initial feasibility studies, contract definition, commissioning activities, schedule fidelity, subcontractor management, and customer interface.
• Provide technical guidance and input during development of RPS new projects/programs.
• Provide input to RPS technology roadmap and strategic business plan.
• Develop, approve, and implement methods to achieve cost and schedule reductions, performance, and quality enhancements.

SUPERVISORY RESPONSIBILITIES:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Nice-to-Have Skills, Experience, and Education:

• Acknowledges that learning and growth are keys to personal and professional success and is willing and able to share with others.
• Attentive to detail, organized and passionate!
• Take pride in doing good work, have a positive attitude, and believe guest satisfaction comes first
• 5-7 years of hands-on experience with industrial/marine gas turbines, and control systems.
• Strong customer relations experience, develop and enhance customer relationships. Ability to work effectively in high pressure, time & cost sensitive situations, oftentimes under direct customer observation.
• Deals effectively in a dynamic environment, maintaining focus and continuity with customers, subcontractors, and senior management. Work cross functionally within the RPS teams.
• Demonstrated project, product, and subcontract management skills.
• Demonstrated expertise and hands-on experience in commissioning and troubleshooting controls and electrical systems in the field. Delivery on internal and external commitments.
• Demonstrated communication skills, both oral and written, provide clear and concise technical field service reports.
• Adhere to health, safety, and environmental standards and procedures.
• Physically able to perform the tasks as required. Ability to pass an eye exam, sufficient visual acuity to perform inspections as needed.
• U.S. work authorized applicants only
• Experience with Oil & Gas regulations and meeting product certification requirements.
• Experienced with Microsoft Office products such as Word and Excel.
• Travel domestically up to 65% of the time in support of RPS fielded products.

COMPETENCIES:

• Experience - Demonstrated experience with programming, field application modifications. Experience with Woodward Controls, GE MKle Controls, and Micro Net ControlsPLC is highly recommended. Hands-on experience with Programmable Logic Controllers, such as Allen-Bradley ControlLogix, Wago Fieldbus, or similar industrial controllers. Have an understanding with programming in high level programming languages (C, IEC-61131-3 Structured Text, Java script, ladder logics, etc.) desired, but not essential.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes profits and revenue; Conserves organizational resources.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Managing People Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Occasionally work near moving mechanical parts
• Occasionally work around fumes, airborne particles, or toxic chemicals
• Frequently exposure to outside weather conditions
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and/or move more than 50 pounds
• Specialized equipment, machines, or vehicles used: Various forklifts, manlift, scissor lifts, overhead cranes.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.