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Job Details

Telecommunicator I

  2026-02-01     University Of Houston System     Houston,TX  
Description:

Department: Police Salary: $38,769
Job Summary

The Telecommunicator I maintains communications via radio with on-duty police officers and security guards and monitors security and safety systems at the university. The Telecommunicator I answers emergency and non-emergency telephone calls, provides assistance with walking in clients, and monitors safety and security systems.

Duties

  • Answers emergency and non-emergency phone calls and coordinates the response of law enforcement officers
  • Monitors various security and safety systems to ensure a safe environment for all who visit the campus
  • Communicates with officers as they patrol the campus as necessary
  • Uses a range of computer systems, entering, updating, and recovering data as necessary
  • Adheres to and communicates changing safety policies as necessary
  • Serves as a point of contact after hours and on weekends for all university-related inquiries
  • Attends to faculty, staff, and students who visit the walk-up window
Marginal Duties
  • Performs all other duties as assigned
Supervisory Responsibilities

Direct Reports:
  • None
Delegation of Work:
  • N/A
Supervision Given:
  • N/A
Knowledge, Skills, and Abilities

Knowledge:
  • Knowledge of the principles of working as a Telecommunicator in a higher education environment
Skills:
  • Excellent communication skills
  • Strong customer care skills
Abilities:
  • Ability to type a minimum of 30wpm
  • Ability to operate radio and communications systems
  • Ability to listen
  • Ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Work Location and Physical Demands

Primary Work Location:
  • Works in an office environment that operates 8 to 12-hour shifts on a 24/7/365 basis
Physical Demands:
  • Work is normally performed in a typical, comfortable interior work environment which does not subject the employee to unpleasant elements
  • Individual has discretion in relation to walking, standing, etc., and has minimal exposure to physical risks
  • Must have precise hand-eye coordination, good spatial awareness, and the ability to identify and distinguish colors
  • Must be available to work all shifts, including weekends, holidays, and mandatory overtime as needed
Qualifications

Required Education:
  • High School Diploma or equivalent
Required Experience:
  • Minimum of one (1) year of related job experience
License/Certification:
  • Must possess a Basic Telecommunications Proficiency Certificate issued by the Texas Commission on Law Enforcement (TCOLE) or satisfactorily complete an accredited telecommunicator training program within one year of hire
Preferred Qualifications
  • TCOLE licensed/TLETS certified

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are an Equal Opportunity Institution.


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