Job Details

Front Desk Receptionist / Registration

This Front Desk Receptionist is responsible for supporting daily operations through delivering outstanding customer service to our patients. Contributes to overall positive work environment by treating patients, peers, managers, and providers with professionalism and courtesy. Registering patients quickly and efficiently, preparing charts for the next day of business and collecting patient payments. The front desk is responsible for answering high volume, multi-line phones, updating insurance information and relaying important information to the business office. The ideal candidate will demonstrate accountability, professionalism, flexible, works under stress, sets priorities, responds timely to issues, seeks guidance when needed and is receptive to change experience.

Job Duties:

• Greeting patients and guests
• Performing check-in procedures, including but not limited to: confirming/entering patient demographics into practice management system. Assist patients in completing consents, forms, and obtaining identification and insurance cards
• Chart preparation for following business day
• Multi-line high volume calls: All front desk staff is responsible for managing hunt group calls and voicemails
• Collecting all copays and balances due at time of service
• Notify all scheduled patients of their financial responsibility prior to their date of service.
• Competently navigate and use all computer applications, including practice management systems, EMRs, internet-based applications and standard office applications.
• Relay updates and information between patients, staff members and providers as needed in order to maintain a smooth patient flow, and service patient needs in a timely manner.
• Cross train to assist with overflow responsibilities.
• Participates in group meetings and/or various committees.
• Other duties as assigned.

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Qualifications

Behaviors

Preferred

Enthusiastic: Shows intense and eager enjoyment and interest

Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Experience

Required

1 year: Healthcare office experience required

Preferred

Effective at listening, to understand, clarifying and responding to questions/concerns raised by patients

Able to handle a multitude of tasks in a sometimes, ever-changing environment