Job Details

Job Summary:
Join our team as a Customer Service Product Specialist, where you'll deliver outstanding service, assist customers with their needs, and ensure an organized and welcoming shopping environment.

Responsibilities:

• Greet customers with a warm welcome and provide an exceptional experience.
• Answer inquiries, suggest promotional items, and share detailed product information.
• Handle transactions efficiently, including processing payments and refunds.
• Assist in receiving and organizing merchandise shipments.
• Maintain the cleanliness and organization of the sales floor.
• Undertake additional tasks as assigned to support the store's operations.

Requirements:

• Must have English equestrian experience.
• Basic knowledge of sales principles and customer service practices.
• Strong communication and interpersonal skills.
• Ability to read, write, and effectively communicate with customers and team members.
• Good telephone etiquette.
• Capable of multitasking while remaining attentive to customers.
• Team-oriented with the ability to take initiative independently.
• This position requires constant movement, effective listening, reaching, grabbing, and standing for the majority of the shift. Occasional bending, kneeling, and climbing may also be necessary.
• Enthusiastic, friendly, and energetic with a genuine desire to deliver excellent service.
• Flexibility to work varied hours, including mornings, evenings, weekends, and holidays.
• High school diploma or equivalent, or in pursuit of such qualification.
• Strong problem-solving skills and a collaborative mindset.