Job Details

divh2Front Desk Manager/h2pBlossom Hotel is Houstons newest and most distinctive luxury destination for business and leisure. Located steps from the nations largest medical and research community at Texas Medical Center, near NRG Stadium and Rice University. Positioned at the axis of innovation and inspiration, guests can enjoy the diversity of nearby neighborhoods, world-class dining options and attractions./ppThe Front Office Manager oversees the daily operations of the front desk, concierge, bell/valet, and guest services teams to ensure an exceptional arrival, stay, and departure experience. This leader upholds luxury service standards, drives guest satisfaction, and supports departmental training, performance, and financial goals./ppWhat we provide you with:/pulliCompetitive pay/liliHilton Travel discounts on all Hilton brand properties worldwide/liliHotel room discounts with our Crescent managed properties across North America for you and your family members/liliExcellent benefits plans for eligible associates and your family members/liliPaid time off/liliCareer development opportunities in a luxury hospitality environment/liliFree meals/liliFree parking/li/ulpWhat you do each day:/ppLeadership Operations/pulliSupervise and manage front office teams, including Front Desk Agents, Supervisors, Concierge, and Bell/Valet staff./liliEnsure smooth daily operations including check-in, check-out, room assignments, billing, and guest inquiries./liliAct as the primary point of contact for guest issues, ensuring timely resolution with professionalism and discretion./liliOversee staffing, scheduling, onboarding, training, and performance management./liliMaintain a strong presence in the lobby, engaging with guests and supporting associates./li/ulpGuest Experience Service Standards/pulliEnsure consistent delivery of luxury hospitality standards./liliOversee VIP arrivals, special requests, and guest preferences./liliMonitor guest satisfaction scores, respond to feedback, and implement service improvements./liliCollaborate with Housekeeping, Reservations, Sales, Revenue, and Food Beverage to optimize guest experiences./li/ulpFinancial Administrative Duties/pulliMonitor department budget, forecast labor needs, and control expenses./liliReview daily reports, occupancy, arrivals/departures, and room inventory./liliAssist in revenue-enhancing initiatives such as upgrades, packages, and loyalty program enrollment./liliEnsure compliance with policies, safety protocols, and brand standards./li/ulpCommunications Coordination/pulliConduct pre-shift briefings and regular meeting updates./liliMaintain accurate documentation and logs for guest concerns, incidents, and follow-up./liliServe as Manager-on-Duty as required, handling emergencies or escalations./li/ulpDoes this sound like you?/pulliMinimum 24 years of front office or guest services leadership experience, preferably in a luxury or upscale hotel./liliStrong knowledge of PMS (Opera/Fosse/OnQ or similar) and front office systems./liliExceptional leadership, communication, and interpersonal skills./liliProven ability to handle high-pressure situations calmly and professionally./liliExperience managing VIP guests and high-profile clientele./liliFlexible availability, including nights, weekends, and holidays./liliBachelors degree in Hospitality Management or related field preferred./liliAbility to stand for long periods./liliOccasionally lift, move, or handle items up to 30 lbs./li/ulp**Curio Collection by Hilton Properties**/ph4Qualifications/h4h5Behaviors/h5ullistrongLoyal:/strong Shows firm and constant support to a cause (Preferred)/lilistrongThought Provoking:/strong Capable of making others think deeply on a subject (Preferred)/lilistrongInnovative:/strong Consistently introduces new ideas and demonstrates original thinking (Preferred)/lilistrongFunctional Expert:/strong Considered a thought leader on a subject (Preferred)/lilistrongDetail Oriented:/strong Capable of carrying out a given task with all details necessary to get the task done well (Preferred)/lilistrongTeam Player:/strong Works well as a member of a group (Preferred)/lilistrongLeader:/strong Inspires teammates to follow them (Preferred)/lilistrongEnthusiastic:/strong Shows intense and eager enjoyment and interest (Preferred)/lilistrongDedicated:/strong Devoted to a task or purpose with loyalty or integrity (Preferred)/li/ulh5Motivations/h5ullistrongPreferred /strongpstrongSelf-Starter:/strong Inspired to perform without outside help/p/lilistrongPreferred /strongpstrongGoal Completion:/strong Inspired to perform well by the completion of tasks/p/lilistrongPreferred /strongpstrongFlexibility:/strong Inspired to perform well when granted the ability to set your own schedule and goals/p/lilistrongPreferred /strongpstrongFinancial:/strong Inspired to perform well by monetary reimbursement/p/lilistrongPreferred /strongpstrongAbility to Make an Impact:/strong Inspired to perform well by the ability to contribute to the success of a project or the organization/p/li/ulpEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities/ppThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor./p/div