Job Details

JOB DESCRIPTION
The IT Business Systems Delivery (BSD) Customer Engagement department supports, manages and implements a portfolio of IT system capital initiatives with our Customer Operations, and Energy Services Solution business partners. This IT team supports each initiative from conception to implementation and provides the necessary IT support required to either enhance existing systems, create or enhance interfaces and or design, develop, test and implement new applications.
We are looking for an efficient Agile Coach who can help our team in the Agile transition. A team worker with exceptional supervising skills will be an ideal match for the position. You will be responsible for suggesting team's policies to support Agile ways of working. Scrum and Kanban are the most popular Agile methodologies; we expect our Agile coach to train managers in their applications and educate them on dealing with any cultural shifts the project may cause.

RESPONSIBILITIES:

• Mentoring Agile teams to enable the transition to Agile
• Coach Scrum Masters and Product Owners
• Formulating governing policies in view of the team's principles to support Agile-based approaches
• Identify relevant metrics and define the measurement system
• Apply system thinking to uncover bottlenecks
• Improve engagement between teams and stakeholders
• Setup regular audits for measuring process readiness and adherence
• Identify project risks
• Assist scrum masters with meeting pre-planning, scheduling, daily scrum, and review
• Address team member questions
• Assist Product Owners in crafting user stories
• Mentor Product Owners in daily decisions to keep the project in motion
• Empower managers to partner with business stakeholders and make more strategic decisions
• Cultivate an Agile mindset so that every team member can approach problems
• Instruct teams on the basics of Agile tools, like Scrum and Kanban

• Bachelor's Degree or equivalent in Communications, Operations, Business, or Technology
• Minimum 15+ years of combined business or technology experience within an Agile environment
• Expertise in Scrum and Kanban
• At least one of the following certifications: ICP-Client, PSPO 2 or A-CSPO, PSM 2 or A-CSM, Safe, Scrum@Scale, or any relevant certification would be an added advantage
• Excellent written and verbal communication skills
• Experience with agile project management tools (e.g., Jira, Confluence, ADO) is preferred.
• Team player who understands people's concerns

• Agile Certified Practitioner
• Agile Scrum Coach
• An exceptional Senior Lead Agile Coach
• Certified Agile Coach and Scrum Master