Job Details

Title: Senior Systems Engineer

Location: Northwest Houston, Texas

Type: Direct-Hire

Salary: $140,000 - $150,000 (base salary)

Role Overview

We are seeking a Senior Systems Engineer to join a great Infrastructure Collaboration Engineering team. In this role, you will serve as the subject matter expert for Microsoft 365-particularly Exchange Online, OneDrive, and Microsoft Teams. You will design, architect, implement, and maintain M365 access management and collaboration solutions that support business productivity and long-term system stability. As part of a dynamic team, you will lead technical initiatives, support users, troubleshoot complex issues, integrate M365 services across the organization, and ensure our systems remain secure, compliant, and efficient.

Key Responsibilities

• Maintain thorough documentation of configurations, procedures, troubleshooting steps, and change management activities.

• Design, implement, configure, and support Exchange Online, including migrations, hybrid setups, security features, and performance monitoring.
• Lead OneDrive for Business migrations, governance, security enforcement, automation, and user adoption efforts.
• Plan, deploy, and administer Microsoft Teams environments, ensuring alignment with business needs, security standards, and compliance requirements.
• Integrate M365 services such as Exchange, Teams, SharePoint, and OneDrive with each other and with third-party applications.
• Provide tier 2/3 technical support, troubleshoot service issues, and optimize overall M365 reliability and user experience.
• Utilize PowerShell and automation tools to streamline processes, reporting, and policy enforcement.
• Maintain documentation and stay current on M365 roadmap updates, best practices, and new features.

Exchange

• Design, implement, and configure Exchange Online environments, including mailbox setup, migration from on-premises Exchange, and hybrid configurations.
• Manage user mailboxes, distribution groups, shared mailboxes, and resource mailboxes. Perform day-to-day administration using the Microsoft 365 admin center and PowerShell.
• Implement and manage security features such as anti-phishing, anti-spam, and malware protection. Ensure compliance with organizational policies and regulatory requirements using features like retention policies, eDiscovery, and data loss prevention (DLP).
• Monitor Exchange Online health and performance using tools like Microsoft 365 Service Health and Message Trace. Troubleshoot mail flow issues, connectivity problems, and resolve service incidents.
• Provide technical support to end-users for Exchange Online-related issues, including mailbox access, email delivery, and calendar synchronization. Educate users on best practices and new features.
• Plan and execute mailbox migrations from legacy systems (such as Exchange Server or other email platforms) to Exchange Online, ensuring minimal disruption and data integrity.
• Integrate Exchange Online with other Microsoft 365 services (such as Teams, SharePoint, and OneDrive) and third-party applications as required.
• Utilize PowerShell and other automation tools to streamline administrative tasks, generate reports, and enforce organizational policies.
• Stay updated with the latest Exchange Online features, best practices, and Microsoft roadmap changes. Proactively recommend and implement improvements to enhance service reliability and user experience.

OneDrive

• Migrate legacy file storage systems to OneDrive for Business, ensuring data integrity and minimal downtime.
• Oversee storage quotas, user access, and sharing settings to maintain organizational standards.
• Implement and enforce security policies, including Data Loss Prevention (DLP), encryption, and access controls.
• Ensure compliance with industry regulations and internal governance standards for data storage and sharing.
• Monitor for and respond to security incidents related to OneDrive usage.
• Provide tier 2/3 support for OneDrive-related issues, coordinating with Microsoft support as necessary.
• Develop and deliver training materials, workshops, or webinars to promote OneDrive adoption.
• Integrate OneDrive with other M365 services (e.g., Teams, SharePoint) to streamline workflows.
• Leverage Power Automate or similar tools to automate routine tasks and processes related to file management.
• Collaborate with developers and IT teams to enable custom integrations as needed.

MS Team

• Plan, deploy, and configure Microsoft Teams environments according to business requirements, including tenant setup, policies, and integrations.
• Oversee day-to-day administration of Teams, managing users, groups, channels, and permissions. Monitor usage and maintain system health.
• Implement and manage security protocols, data governance, and compliance policies to protect organizational data and ensure regulatory adherence.
• Integrate Teams with other Microsoft 365 services (such as SharePoint, Exchange, OneDrive) and third-party applications to enhance collaboration and workflow automation.
• Provide technical support to end-users, resolve issues, and handle escalations related to Teams functionality, connectivity, and performance.
• Utilize reporting tools to monitor usage, analyze trends, and provide actionable insights for continuous improvement.
• Stay current with Microsoft Teams updates, new features, and best practices; implement changes and communicate impacts to stakeholders.
• Work closely with IT teams, business units, and external partners to align Teams capabilities with organizational goals and strategies.

Qualifications
• Bachelor's degree in computer science or related field, or equivalent experience
• Minimum of 5 years' experience as an M365 and Exchange subject matter expert
• Experience with designing, deploying, and administering Exchange Online, OneDrive, and Teams
• Knowledge of SharePoint and Rubrik is beneficial
• Microsoft and Azure certifications are highly advantageous

Skills & Experience
• Strong expertise in Microsoft 365 administration and architecture (Exchange, OneDrive, Teams)
• Proficiency with PowerShell and workflow automation
• Excellent troubleshooting, analytical, and technical support skills
• Understanding of security, compliance, and data governance controls within M365
• Strong communication and documentation abilities