Job Details

Technical Communicator & Certified Dealer Trainer -Roadbuilding

Classification
Exempt

Job Summary
The Technical Communicator & Certified Dealer Trainer - Roadbuilding Equipment serves as the primary technical knowledge resource for Wirtgen Group brands (Wirtgen, Hamm, Vögele, Kleemann, and other John Deere-related equipment) while also supporting certified dealer training programs. This role establishes a knowledge center to improve product resolution cycle times, enhances technician diagnostic and repair abilities, and ensures best practices are shared across roadbuilding service locations. Additionally, the role delivers and coordinates certified dealer training, ensuring technicians meet Wirtgen Group certification standards and are equipped with current technical knowledge. By combining advanced product support with structured training, this position enhances technician performance, reduces machine downtime, and drives higher customer satisfaction for road-building customers.

Essential Functions
Technical Communicator (Primary Function)

• Acts as a resource for Technicians, Service Managers, Service Advisors, Parts teams, and customers to resolve critical issues on milling machines, pavers, rollers, crushers, and related equipment.
• Conducts preliminary investigations into machine problems using WIDOS, Service Advisor , Expert Alerts, and OEM diagnostic platforms.
• Ensures all necessary information is documented within CCMS or equivalent case systems before submission to Wirtgen Group technical support.
• Coordinates escalated cases between dealership technicians and factory service support.
• Identifies emerging product quality concerns on Wirtgen Group equipment and supports problem resolution in collaboration with the OEM.
• Maintains up-to-date technical knowledge of compaction, paving, crushing, and milling systems, including hydraulics, electronics, and emissions technologies.
• Prepares and analyzes service department reports to track roadbuilding machine performance and drive continuous improvement.
• Identifies technician training needs specific to Wirtgen, Hamm, Vögele, and Kleemann products.
• Maintains strong, professional relationships with OEM representatives and dealership teams while delivering exemplary customer service.
• Operates and maintains diagnostic tools, specialized equipment, and vehicles required for job duties.
• Adheres to all safety regulations and promotes safe practices during troubleshooting and training.

Certified Dealer Trainer (Secondary Function)

• Delivers Wirtgen Group-certified dealer training programs to technicians across roadbuilding service locations.
• Delivers John Deere dealer training, as needed, across all John Deere service locations.
• Coordinates with dealership leadership to assess training needs for milling, paving, compaction, and crushing product lines.
• Ensures training content aligns with OEM certification standards, product updates, and field requirements.
• Maintains training environments that meet safety and instructional standards.
• Tracks and reports training outcomes, including attendance, certification completion, performance metrics, and feedback.
• Mentors' technicians and reinforces best practices learned in training to ensure consistency in field service.
• Builds strong relationships with Wirtgen Group training organizations and dealership stakeholders to align training strategies with OEM standards.
• Stays current on industry innovations, market trends, and competitive equipment in the roadbuilding sector.

Personal Development

• Completes Wirtgen Group Academy training, John Deere University (JDU), and certifications as assigned.
• Stays current on new systems, technologies, and advancements in milling, paving, compaction, and crushing equipment.
• Reviews OEM product improvement bulletins and technical communications to ensure compliance and readiness.
• Pursues continuous learning to strengthen both technical expertise and training delivery skills.
• Seeks feedback from peers, OEM trainers, and leadership to improve technical communication and instructional effectiveness.

Qualifications

• 5+ years of experience in roadbuilding equipment service, technical support, or training.
• Strong knowledge of mechanical, hydraulic, and electrical systems on milling machines, pavers, rollers, and crushers.
• Experience with Wirtgen Group diagnostic tools (WIDOS, Service Advisor , JDLink , CCMS, OEM-specific platforms).
• Ability to analyze technical issues, interpret reports, and communicate solutions effectively.
• Experience delivering or facilitating technical training preferred.
• Excellent communication, organizational, and interpersonal skills.
• High School Diploma or GED required; Associate or Bachelor's degree in a technical or business field preferred.
• Valid driver's license required; CDL preferred.

Physical & Environmental Requirements

• Frequent outdoor work, including walking, stooping, bending, and climbing on/off equipment.
• Ability to lift to 50 lbs.
• Use of proper PPE is required at all times.

The Technical Communicator & Certified Dealer Trainer - Roadbuilding Equipment must perform all duties safely and effectively, with or without reasonable accommodation. This description outlines the general scope of the role but is not an exhaustive list of all responsibilities.

Doggett is an Equal Employment Opportunity Employer