Job Details

divh2Front Desk Night Clerk/h2pThe Front Desk Night Clerk will serve as ambassador to the hotel handling all check-in and check-outs, answering incoming calls while upholding Guest Service Standards. Functions will also include nightly accounting and working as a Runner for housekeeping needs during the midnight shift. He/She will compute, classify, and record numerical data to keep financial records complete. The Front Desk Night Clerk will perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. This position may also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers./ph3Key Duties Responsibilities/h3ulliResolve guest complaints, ensuring guest satisfaction./liliMaintain complete knowledge of, or where to access to the following information: a) all hotel features/services, hours of operation. b) all room types, numbers, layout, decor, appointments and location. c) all room rates, special packages and promotions. d) daily house count and expected arrivals/departures. e) room availability status for any given day. f) scheduled daily group activities./liliMonitor and maintain cleanliness, sanitation and organization of assigned work areas./liliPick up, count and maintain bank. Secure bank at all times./liliRead the log book daily, and record all pertinent information in the log book./liliProcess currency exchange and payments to guest accounts./liliProcess adjustments, rebates, paid outs and credits as required./liliOperate P.M.S. (Property Management System) and maintain security of system./liliVerifies and makes corrections to the Room Rate Report./liliPost and audit Banquet charges./liliAdjust outside Vendor activity./liliReconcile telephone calls and miscellaneous accounts./liliBackup computer system files./liliVerifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system./liliPrints Food Beverage end of day reports./liliAudit Food Beverage cashiers work and correct discrepancies./liliAudit Rooms Cashiers work and correct discrepancies./liliAudit all miscellaneous charges. (Banquets, Bars etc.)/liliVerifies package postings on house accounts./liliInput all sales figures into the P.M.S. and balance all accounts (Property Management System)./liliRun Room Tax verifying that all room rates posted./liliVerify Cashiers Report to drop log and paperwork./liliRecord room statistics./liliClose P.O.S. after all work is balanced./liliRun end of day program and close day./liliCheck that interfaces are up and running./liliRun daily Flash Reports and distribute accordingly./liliRun morning reports and backup reports and distribute accordingly./liliPrint express check out folios and distribute./liliSign out and brief relief./liliReview Night Audit checklist and verify that all work has been completed./liliRestock all printers./liliFill out and deposit payment and corresponding checks./liliReview status of assignments and any follow-up action with on-coming Supervisor./liliDocument maintenance needs on work orders and submit to Manager/Supervisor./liliAttend monthly department meetings and training sessions as necessary./li/ulpCrestline Hotels Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status./p/div