Job Details

divh2Account Adjustment Specialist I/h2pTake the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country! The Account Adjustment Specialist I is responsible for providing administrative and customer service support for deposit operations bookkeeping functions with a primary focus on researching and processing corrections to customer accounts./ppKey Responsibilities:/pulliAnswers high volume of phone calls and email requests from customers, branches and other financial institutions./liliInvestigate and resolve a variety of adjustment errors such as check encoding errors, double posted checks or deposits, savings bond discrepancies, return item late claims, missing deposits, general posting errors, etc./liliProcesses debit and credit transactions necessary for corrections and adjustments, including entries to customer accounts and internal general ledger accounts./liliEnsure that all cases are resolved and comply with industry regulations and bank procedures./liliContinuously works towards becoming cross trained on all department tasks./li/ulpCompetencies Required:/pulliProficiency with 10 key by touch and Microsoft Office (Excel, Word, Outlook, SharePoint, Access), and the ability to quickly learn and navigate banking software applications and systems./liliExcellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment./liliGood written and verbal communications skills./liliCustomer service orientation with effective problem solving abilities and strong analytical skills./liliSelf-starter possessing the ability to work independently while supporting a team environment./liliAbility to follow directions and apply proper policies, procedures and guidelines./liliAbility to work flexible hours; demonstrated good attendance and punctuality./liliStrong attention to detail and high concern for data accuracy./li/ulpMinimum Qualifications/Experience:/pulli1-3 years banking or financial services operations experience./liliBookkeeping or deposit operations experience preferred./li/ulpFormal Education Certification:/pulliHigh School Diploma or equivalent required./li/ulpWork Status:/pulliFull-Time/li/ulpSupervisory Responsibility:/pulliNone./li/ulpTravel:/pulli0% - Negligible amount of travel expected./li/ulpWorking Conditions:/pulliConditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc./li/ulpDisclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts managements right to assign or reassign duties and responsibilities to this job at any time. Woodforest is an Equal Opportunity Employer, including Disability and Veterans./ppPrimary Location: Texas-The Woodlands/ppSchedule: Full-time/ppWork Locations: TX - Operations Center-0100 25231 Grogans Mill Rd The Woodlands 77380/ppUnposting Date: Ongoing/ppOrganization: Texas - Houston/ppStrong Culture built on our Core Values: Integrity, Ownership, Service and Community. Its not just talk. We walk the walk, from the CEO to front-line employees./ppBe an Owner and take control of your future with our Employee Stock Ownership Plan (ESOP), where your hard work translates into real ownership and an opportunity to share in the growth of Woodforest./pp401(k) Company Match/ppWoodforest adds 50? for each $1 you save (up to 6% eligible pay), which is used to purchase Woodforest stock each month./ppOpportunities for Long-Term Growth/ppTake advantage of growth opportunities and professional development to advance in your career./ppBanking Products Services providing convenience, financial savings, and enhanced support to help you achieve your financial goals./ppCompetitive Base Pay and regular compensation reviews to ensure you continue to earn competitive pay./ppMedical Coverage from the first day of the month following your date of hire at an affordable cost!/ppLong-Term Disability Life, ADD Insurance 100% paid for by Woodforest plus other benefits that will help ensure you and your family are confident and well-prepared for whatever comes your way./ppWell-being Program (Employee Assistance Program) that helps you take care of your physical, mental, and financial health./ppResource Champions are available to connect you to comprehensive services including expert banking, wealth planning, ESOP, health wellness programs, impactful community involvement financial literacy education./ppThis information highlights our rewards and benefits but is not a complete description of our total rewards program. Woodforest reserves the right to modify, amend, suspend, or terminate any reward or benefit at any time for any reason. If there is a conflict between the information and the actual plan documents or policies, the documents or policies will always govern. The information should in no way be construed as a promise or guarantee of employment./p/div