Job Details

Benefits

Paid Time Off & Paid Company Holidays

Medical, Dental, Vision & Life Insurance

Flexible Spending Account (FSA)

403(b) Retirement Plan with Company Match

Short-Term & Long-Term Disability

$0 Copay for Legacy Provider visits

$0 Copay for prescriptions filled at Legacy Pharmacies

Travel Insurance & Pet Insurance

Subsidized Gym Membership

And much more!

Bilingual Front Office Clerk Float (East Region) - Job Overview

Schedule: Monday-Friday (8AM-5PM)

Are you ready to pioneer the front lines of patient interaction and transform the healthcare journey with cutting-edge efficiency and warmth? As a Bilingual Front Office Clerk Float at Legacy Community Health, you will be at the forefront of our clinics, integrating technology and innovation to enhance every patient encounter.

Role highlights: Be the game-changer of first impressions, revolutionizing patient engagement!

Dynamic work environment: Float across our strategic clinic locations, fostering agility and adaptability!

Community impact: Your role is a breakthrough in cultivating strong patient-provider bonds!

Growth trajectory: Embark on a futuristic path of professional advancement in healthcare!

Innovative team spirit: Collaborate with a team that embraces digital transformation and continuous improvement!

Key Responsibilities

• Leverage technology to seamlessly manage and route incoming calls.
• Utilize digital systems to ensure smooth and efficient client intake and notification processes.
• Employ data-driven methods to accurately log and manage patient information.
• Coordinate volunteers using agile methodologies to enhance community collaboration.
• Adhere to innovative appointment scheduling and cash handling procedures.
• Maintain a welcoming and high-tech lobby environment.
• Process lab results efficiently and contribute to continuous performance improvement.
• Promote a culture of respect and innovation in all patient interactions.
• Ensure a safe patient environment through data analytics and proactive measures.
• Collaborate with the team to achieve strategic department goals using agile techniques.

Minimum Qualifications

• Exceptional multitasking abilities to manage digital communication systems and patient interactions.
• Proficiency in data-entry with a focus on precision and efficiency.
• Experience with multi-line phone or modern switchboard technology.
• Bilingual proficiency in English and Spanish, enhancing communication and inclusivity.
• High school diploma or equivalent educational background.
• Professional phone demeanor with a focus on digital communication etiquette.
• Eagerness to learn and adapt to new technologies and healthcare practices.
• Basic skills in math and data organization, pivotal for tech-driven filing systems.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to healthevery day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a jobthey want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our missionDriving healthy change in our communitiesguides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy changewithin ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.