Job Details

Guest Service Agent - The Whitehall | Houston

Join to apply for the Guest Service Agent - The Whitehall | Houston role at OTH Hotels Resorts

At OTH Hotels Resorts, we dont believe in service thats scriptedwe believe in hospitality thats human. As a Guest Service Agent, youre not just the first face guests seeyoure the first impression, the friendly voice, and the calm presence that sets the tone for the entire stay. This isnt just about check?ins and key cards. Its about creating genuine connections, anticipating needs, and making sure every guest feels truly seen, heard, and valued. You are more than a front desk agentyoure a host, a guide, and a problem?solver. When empowered with our Unscripted Hospitality mindset, you help turn simple stays into unforgettable experiences.

Key Responsibilities

• Welcome guests with warmth and professionalism, ensuring a smooth and personalized check?in and check?out experience.
• Provide thoughtful recommendations, directions, and assistance to enhance each guests visit.
• Handle guest inquiries, concerns, and special requests with patience, empathy, and a can?do attitude.
• Accurately process reservations, payments, and room assignments using the property management system.
• Maintain knowledge of hotel features, services, amenities, and local area attractions.
• Communicate promptly and clearly with other departments to fulfill guest needs (housekeeping, engineering, food & beverage, etc.).
• Monitor lobby and guest areas to ensure they are welcoming and well?maintained.
• Support team members with administrative or operational tasks as needed.
• Follow safety, security, and confidentiality procedures to protect guests and property.
• Represent the spirit of OTH Hotels Resorts with every interactiononsite or over the phone.

Who You Are

• A people?person with a natural warmth and a passion for delivering memorable guest experiences.
• Calm under pressure and quick to find creative solutions when challenges arise.
• Comfortable using computers and learning hotel systems (training provided).
• Strong verbal communication skills in English; bilingual abilities are a plus.
• Detail?oriented, organized, and able to multitask in a fast?paced environment.
• Reliable, flexible, and available to work a variety of shifts including weekends and holidays.
• Previous hotel front desk or hospitality experience preferred, but not requiredwere happy to train individuals with the right attitude and drive.

What Makes Us Different

Unscripted Hospitality is more than a service philosophyits a culture of care, empowerment, and personal connection. We trust our team members to lead with heart, to listen deeply, and to take ownership of the guest experience beyond job descriptions or scripted lines. At OTH Hotels Resorts, youre not just doing a jobyoure making someones day, every day.

Join Us

If youre ready to create connections, make lasting impressions, and be part of a team that values authenticity and purposethis is your place. Let your next chapter unfold and your story begin with OTH Hotels Resorts.

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary.