Job Details

divh2Bank Customer Service Representative/h2pMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs./ppAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization./ppWere looking for a dependable and empathetic Bank Customer Service Representative to support our customers during evening hours, when timely assistance is especially valued. In this remote call center role, youll handle a variety of banking inquiries and transactions with professionalism and care, ensuring secure, accurate service while helping clients feel confident and supported outside of traditional business hours./ppTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test./ph2Position Responsibilities/h2pstrongKey Responsibilities:/strong/pulliRespond promptly to customer calls and online inquiries./liliInvestigate and resolve account-related issues./liliProvide guidance on banking products and services./liliAccurately document all customer interactions./li/ulh2Candidate Qualifications/h2pstrongWonder If You Are A Good Fit For This Position? /strong/ppAll positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:/pulliHigh School Diploma/GED/lili12 years of customer service experience (banking preferred)./liliStrong numeracy and communication skills./liliAvailability for evening or extended hours./li/ulh2Compensation Details/h2pstrongWant An Employer That Values Your Contribution?/strong/ppAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppstrongWhat You Can Expect From MCI:/strong/ppWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/pullistrongPaid Time Off:/strong Earn PTO and paid holidays to take the time you need./lilistrongIncentives Rewards:/strong Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!/lilistrongHealth Benefits:/strong Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location./lilistrongRetirement Savings:/strong Secure your future with retirement savings programs, where available./lilistrongDisability Insurance:/strong Short-term disability coverage is available to help protect you during unexpected challenges./lilistrongLife Insurance:/strong Access life insurance options to safeguard your loved ones./lilistrongSupplemental Insurance:/strong Accident and critical illness insurance/lilistrongCareer Growth:/strong With a focus on internal promotions, employees enjoy significant advancement opportunities./lilistrongPaid Training:/strong Learn new skills while earning a paycheck./lilistrongFun, Engaging Work Environment:/strong Enjoy a team-oriented culture that fosters collaboration and engagement./lilistrongCasual Dress Code:/strong Be comfortable while you work./li/ulpstrongCompensation Benefits That Fit Your Life/strong/ppMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued./ppIf youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!/ph2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph2Conditions Of Employment/h2pstrongAll MCI Locations/strong/pulliMust be authorized to work in the country where the job is based./li/ulpstrongSubject To The Program And Location Of The Position/strong/pulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./li/ulpMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)/ph2Reasonable Accommodation/h2pConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources./ph2Equal Opportunity Employer/h2pAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCIs commitment to a diverse and equal opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./ph2About MCI (Parent Company)/h2pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services./ppIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines./ppDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT/p/div