Job Details

Job Description

• being an engaged customer advocate
• meeting or exceeding performance targets
• being a brand ambassador internally and externally
• thinking on your feet and learning in an ever-changing environment
• handling your customer's needs with integrity and empathy in one transaction
• accurately navigating and maneuvering through multiple computer applications and screens simultaneously
• managing your time, recording it accurately and inputting it according to the company's quality standards
• actively engaging and participating in training and weekly coaching sessions
• working on your own initiative and participating fully as part of a team under the guidance of a coach
• adapting to constant change, i.e. program offerings, computer tools, process changes
• being your best, on purpose, every time

• have customer service experience
• possess a warm, friendly and engaging personality with a confident telephone manner
• demonstrate good organizational skills
• show a strong sense of responsibility and desire to get things done properly
• are self-aware and understand the impact of your own performance and behavior
• are highly self-motivated without self-importance
• consistently act as a collaborative team player striving for the success of the business
• have a passion for serving and are able to demonstrate tenacity and persistence
• are motivated by results
• communicate clearly and with confidence
• thrive when working within deadlines in a fast-paced environment
• maintain a positive rapport in challenging situations
• present yourself well with a positive, proactive and professional approach