Job Details

About the Company:

Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters.

Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team.

Job Summary:

Meneses Law is seeking a detail-oriented, thorough, and organized sales supervisor to join our dynamic law firm. The Sales Supervisor will be responding to questions and queries about Meneses Law's services. The ideal candidate has top notch sales and excellent customer service experience who possesses attention to detail, is goal driven, ethical, and dedicated professional. This role reports team members metrics and verifies accuracy of in-house sales team. Additionally, supports clients when there is an overflow of work.

Essential Functions/Responsibilities:

• Greet clients to make them feel welcome.
• Convert sales for our wide range of legal services.

• Document sales by updating customer records.
• Stays up to date with sale trends for better services and achievement of sales
• Have the emotional intelligence and maturity to have difficult conversations with clients to encourage them to hire the firm for legal services.
• Assisting the team with closing the sale and follow-up through telephone and in-person.
• Contribute ideas to improve sales and work with management to implement improvements.
• Provide ongoing customer service by acting as the liaison between the client and Meneses Law team that will include weekly/monthly follow-up with clients after they retain to check in by telephone. You will document conversations and report to management with any concerns clients may have.
• Perform other duties or assigned tasks.
• Managing team data and conversion rates to improve team performance.
• Analyzing the data collected from sales team and reporting to sales manager on a daily, weekly, and monthly basis.
• Hold team accountable by supervising and understanding the sales process; reports to sales director and managers.
• May perform other duties or assigned tasks based on departmental needs.

Required Skills/Abilities:

• Record of meeting and exceeding sales goals.
• Advanced leadership and team management skills
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Proficient with technology and ability to learn our software systems.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.
• Self-motivated with excellent interpersonal skills.
• Friendly and strong commitment to customer service.
• Ability to work in a fast-paced environment.
• Able to type 45 WPM or more.
• Must be able to communicate in English and Spanish.

Education and Experience:

• Bachelor's degree
• 1 year of sales experience or customer service experience

Job Types: Full-time

Compensation:

Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions.

Being hired by Meneses Law as an Assistant Sales Manager means that you will have the opportunity to:

• Earn base salary of $52K

• Learn from top reps through our Training program
• Be part of a positive culture
• Earn individual and team incentives
• Start an incredible career

Benefits for Working at Meneses Law:

• High Associate Salaries
• Work with state-of-the-art technology
• Name Recognition & Prestige Immigration Law Firm
• Sophisticated, Challenging Work
• Structured Training Programs
• Meaningful Career Advancement Opportunities
• Excellent Benefits (Medical (80% ER contribution, Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO (Paid Time Off), 10 days of paid holidays.
• Work Life Balance Schedule
• Birthday and Anniversary rewards

Qualifications/Requirements:

Education/ Experience:

• A bachelor's degree, knowledge of MS Office and MacOS.

Communication Skills:

• Ability of reading comprehension, writing, speaking to others to convey information effectively, active listening and interpreting instructional documents. English/ Spanish bilingual oral communication is a must.

Reasoning Skills:

• Must be able to analyze information, problems, situations, practices, or procedures to define the problem or objective. Identify relevant concerns or factors, patterns, tendencies, and relationships. Formulate logical and objective conclusions and recognize alternative and their implications.

Physical Demands:

• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• May occasionally involve stooping, kneeling, or crouching. May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Involves manual dexterity for using keyboard, mouse, and other office equipment. May involve moving or lifting items under 10 pounds.

Other skills:

• Strong knowledge of business and management principles involved in strategic planning, leadership technique, production methods, and coordination of people and resources. •
• Excellent organizational and time-management.

Work Hours:

• Monday to Friday from 8:00 am to 5:00 pm + 2 Saturdays, per month. Must have the ability to work a flexible schedule based on department and company needs.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.