Job Details

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Operations Manager (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,500 - 2,000 USD/month depending on experience + discretionary performance bonuses

Schedule: Monday - Friday, 9:00 AM - 6:00 PM Mountain Time, with occasional Saturday rotation if required.

Our Client:

The company is a growing commercial property management firm specializing in the self-storage industry. It owns and operates a diverse portfolio of facilities, each with its own unique local branding and identity. Its mission is to provide high-quality, secure storage solutions while leveraging modern technology to deliver a seamless and consistent customer experience across all locations.

Job Overview:

The company is seeking a highly organized, tech-savvy professional to serve as the remote hub for its multi-site operations. This role goes beyond a traditional call-center position and acts as the primary point of contact for tenant sales, account management, and facility maintenance coordination. The individual in this role will manage a variety of tasks across multiple brands, ensuring every tenant receives professional, efficient service-whether renting a unit or reporting a maintenance issue.

Responsibilities

• Sales & Leasing: Manage inbound calls for multiple facilities, explaining unit options and pricing to convert leads into paid rentals.
• Maintenance Coordination: Act as the central dispatcher for site repairs. You will source local vendors, schedule work for gate systems or unit repairs, and track tasks to completion.
• Collections & Billing: Conduct daily outbound calls to delinquent tenants, process payments, and manage the automated billing cycle within the property management system.
• Lead Follow-Up: Use CRM tools to diligently follow up on missed calls, web leads, and reservations to maximize occupancy.
• Tenant Support: Resolve customer issues related to gate access, account updates, and unit transfers across multiple software databases.

Qualifications, Skills, and Key Competencies

• English Level: Exceptional verbal and written English
• Experience: At least 2 years of experience in property management, customer service, or high-volume sales.
• Technical Proficiency: Immediate comfort with VoIP phone systems (e.g., RingCentral), Google Workspace, and CRM/Property Management Software (SiteLink or storEDGE preferred).
• Organization: The ability to "context switch" between different facility brands and policies without error.
• Self-Motivation: A proactive problem-solver who can manage a daily task list with minimal direct supervision.

Benefits:

• Performance-based bonuses for rental conversions and collection targets.
• Paid Time Off (PTO) and observed US holidays.
• Long-term career growth opportunities as our portfolio continues to expand.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.

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We appreciate your interest and look forward to reviewing your application!