Job Details

Customer Care Rep Cds I

Provide support to customers with regard to shipment and billing orders. Facilitate communications between the sales force and in-house contacts to resolve order processing and customer issues. Communicate back order and product allocation issues to the sales force, and assist the sales force in locating and transferring product as needed.

Shift hours: Tuesday - Saturday 2:30 PM - 11:00 PM

Your responsibilities will include:

• Accept, process and fill shipment and billing orders for customers, and confirm pricing as required.
• Process patient enrollments, Siebel activities and tasks.
• Process returned product reports for all APM hardware components returned to St. Paul.
• Notify sales force of back order or allocation issues so the field can better manage their customers.
• Assist the field with the use of short dated product to limit scrap.
• Initiate credits with appropriate paperwork as required.
• Provide sales, billing and distribution information as required by the field.
• Propose changes for current systems to enable efficiency.
• Investigate customer issues, shipping errors and undeliverable components for patient hardware and work to resolve appropriately.

Required qualifications:

• 0-1 Years with High School Diploma and/or Equivalent experience, training, or apprenticeships

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.

Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do as a global business and as a global corporate citizen.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.