Job Details

Job Description:
As a Configuration Manager, you will be responsible for establishing, governing, and continuously improving the Configuration Management process within the IT Service Management framework. This role ensures accuracy, integrity, and traceability of ConfigurationItems (CIs), maintains the CMDB, enforces compliance, and partners with technical teams to enable reliable service delivery. The ideal candidate will have ITIL certification and experience integrating and managing Azure resources within a third-party CMDB.

Key Responsibilities:

• Develop, implement, and maintain configuration management policies and processes aligned with ITIL standards.
• Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
• Collaborate with Change, Incident, and FinOps teams for seamless service delivery.
• Define and enforce policies for CI identification, control, and reporting.
• Work closely with Infrastructure, Network, Security, and Application teams to maintain CI information.
• Monitor and audit configuration data for quality and reliability.
• Establish and track KPIs for Configuration Management maturity and CMDB health.
• Provide leadership and guidance on configuration management best practices.
• Support IT governance, risk, and compliance initiatives.

Required Skills, Experiences, Education, and Competencies:

• ITIL Foundation certification (Intermediate or Expert preferred).
• Proven experience in Configuration Management within an ITIL environment.
• Hands-on experience managing Azure resources in a CMDB.
• Strong knowledge of Ivanti Neurons for ITSM, including CI class modeling and discovery tools.
• Understanding of ITIL v3/v4 processes, especially Configuration, Change, Incident, and Problem Management.
• Excellent analytical, problem-solving, and documentation skills.
• Strong communication and stakeholder management skills.

Preferred Skills:

• Experience with automation tools for configuration management.
• Familiarity with cloud environments (Azure, AWS, GCP).
• Knowledge of scripting and automation (PowerShell, Python).
• Familiarity with audit and compliance frameworks.
• Knowledge of COV policies and standards.

The hourly range for roles of this nature are $50.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.