Job Details

HR Service Center Representative
Framingham, MA 01701
3+ Months

100% Remote
Pay Rate: $21/Hour on W2

Description

• Previous HR experience is preferred, or candidates who have a want to move into more of an HR type of position
• This group focuses on leave of absence, disability and unemployment type of questions.

The HR Service Representative serves as a primary resource for all U.S. and Puerto Rico Associates at all levels contacting HR XPRESS regarding Leaves of Absence. They will provide information regarding Company specific HR policies and/or procedures, while complying with company, State, and Federal guidelines. Inquiries and processing include, but are not limited to, time off needed for medical or personal reasons, pay during a leave including coordination with state disability and family leave, and potential job protection. This role will develop a working knowledge of HR policies and procedures through administrative processing and responding to inquiries, which are documented in the case management system.

Duties & Responsibilities:

• Responds to inquiries including, but not limited to, HR policies and procedures, and leaves of absence through multiple modes of contacts (phones, emails, dashboard reports).
• Document summary details of calls and processing in case management system (Service Now).
• Complies with all company, state, city, and federal regulations including FMLA, state disability, family leave, ERISA and legislative Sick Policies.
• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.
• Performs accurate and timely administration of leave of absences, using dashboard reports to capture workload.

Minimum Requirements:

• High School Diploma or equivalent experience
• Bachelors preferred
• 1-2 years of related experience preferred
• Ability to multi-task and work in a fast-paced environment
• Strong communication, organizational and interpersonal skills
• Exceptional customer service and follow-through skills
• Ability to maintain confidentiality and apply privacy requirements.
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)
• Knowledge of HR policies, procedures, and systems
• Experience working on a team, and remaining flexible
• Knowledge retention and recall
• Self-sufficient utilization of resources
• Ability to work under pressure

#TB_EN