Job Details

The Ideal Candidate

The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes.

How You Will Make an Impact

• Handleincoming calls to process customer orders driven from catalog and web
• Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.
• Meet individual and team customer focused goals
• Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
• Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.
• Effective communicator within the organization; build lasting and productive relationships with co-workers.
• Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.
• Assist with special projects within the organization

Experience and Skills You'll Need to Have

• 1 year experience in a customer service, retail or sales related field
• High school diploma or equivalent, some college preferred.
• Effective interpersonal skills and customer focused attitude to contribute to the success of the team
• Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p.
  
  Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.