Job Details

Job Title

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Job Description

Become familiar with each association's documents as they relate to your service role Respond to phone calls, voicemails and emails- within 24 hours (Forward non-routine/urgent calls to Manager immediately) Work with the manager on violation letters as requested. Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status the application, etc. Draft and mail letters to parties as requested by CAM- 2 business days Process community mailings; special notices, meeting notices, etc.- 2 business days Electronically file community related documents via company platform- daily Maintain/program entry gates directories- within 24 hours Process entry gate opening and maintenance requests via company platform during regular business hours- within 24 hours Process, maintain, program and distribute pool tags/keys/cards/fobs- within 24 hours Rotate as Receptionist on scheduled basis Assist CAM in preparation of Board meeting packets- as needed Prepare and process Annual Meeting Notices- time sensitive, 3 business days Prepare Annual Meeting materials; Welcome Packet and registration information- 2 days Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours- as needed Maintain a current hardcopy and e-file community information sheet (hot sheet)- as needed Complete miscellaneous tasks as requested for CAM support and assist in other large scale projects- as needed Maintain community websites via company platform- as needed Act as back-up for after-hours emergency contact. The CAM is the first point of contact- as needed per emergencies occur Review, code and process invoices for payment of services daily within 24 hours Other Responsibilities- this list should not be considered to be all encompassing and is subject to change

Requirements

EDUCATION/KNOWLEDGE/SKILLS/ABILITIES: Requires a high school diploma or GED; Associates degree preferred. Six to twelve months of related clerical or administrative support experience required; Ability to deliver a 5-star customer service to the Board and the residents Ability to advise and direct the Board to make the necessary decisions Ability to build rapport with clients Strong analytical and critical thinking skills Excellent written and verbal communication skills

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.