Job Details

Customer Order Specialist

Our associates celebrate lives. We celebrate our associates. The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company's marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.

Job Responsibilities:

• Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial/marker design to be manufactured and stored with our supplier
• Provide the highest level of customer service to both internal and external customers
• Using the company's internal point-of-sale system and our supplier's system research, design and submit bronze memorial/marker designs for approval by client family to manufacture and store
• Meet the weekly productivity goals set forth for the Bronze Memorial team
• Catalog, update and maintain digital library of all projects within established filing system
• Adjust priorities when appropriate and perform other job related duties assigned to meet team goals

Minimum Requirements:

Education:

• High school diploma or equivalent

Experience:

• One year of customer service or call-center related experience required

Knowledge, Skills and Abilities:

• Ability to adjust priorities when appropriate to meet weekly productivity goals
• Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word
• Attention to detail/accuracy; proofreading and quality control skills
• Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
• Demonstrated effective communication skills, both oral and written
• Ability to work well as part of a cohesive team

Work Conditions:

Work Environment:

• Work indoors during all seasons and weather conditions
• Standard business dress is required

Work Postures:

• Sitting continuously for many hours per day, up to 6 hours per day

Physical Demands:

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours:

• Working Saturdays when necessary to meet the weekly productivity goal

Location: SCI Corporate Office