Job Details

Salary: $20.00 Hourly
Location : La Porte, TX
Job Type: Regular Part-Time
Job Number: 16044
Department: Public Library
Opening Date: 01/05/2026
Closing Date:2/5/2026 11:38 AM Central
Max Number of Applicants: 150

Position Description
Harris County Public Library (HCPL) - History

What began in 1921 and the years following as a collection of small libraries housed in stores, postoffices and private homes has grown into a system of 26 branch buildings, 2 technology service centers, and 2 partner locations offering collection/circulation services. HCPL operates branches in unincorporated parts of Harris County and cities which do not have their own library systems.
In 2024, HCPL received the prestigious National Medal for Museum and Library Service, the highest honor awarded to libraries in the United States. Bestowed annually by the Institute of Museum and Library Services (IMLS), this award recognizes institutions that deliver exceptional service to their
communities. The library was recognized for innovative initiatives like HCPL Connected, Enhanced+ Library Cards, and its Mobile Outreach Librarian program.
HCPL is also recognized as one of the best places to work, offering a supportive and inclusive environment that fosters innovation, collaboration, and professional growth. Its dedication to employee well-being, diversity, and community impact makes HCPL more than just a workplace-it's where individuals can grow, inspire, and contribute to meaningful change.
What you will do at Harris County Public Library:

This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks and support innovative programs. Demonstrate knowledge on all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.
Duties and Responsibilities:

• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events
• Assists patrons on computers, answering phones, and assisting with request for assistance
• Checking in and delivery of holds, returned items, and new items
• Pulling expired holds, shelving returned and new items, running reports, and looking for lost items on the shelves
• Basic reference service in the library and during outreach events
• Promote library services to the community
• Accurately enter data, handle sensitive customer information, and handle cash transactions
• Maintain and promote an engaging and attractive library collection
• Attend staff meetings, activities, and professional conferences and actively serve on committees
• Other duties as assigned

Harris County is an Equal Opportunity Employer



If you need special services or accommodations, please call (713) ###-#### or email ...@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

Education:

• High School diploma or GED equivalency

Experience:

• One (1) year of verifiable Customer Service experience

Additional Information:

• Available and reliable transportation for work-related duties
• Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request
• Current Harris County Public Library (HCPL) employee

Knowledge, Skills and Abilities:

• Customer service principles promoting positive partnership and public relations
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills (verbal and written)
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment
• Ability to work well with public and staff members
• Cash handling practices ensuring accountability and accuracy
• Work with various cultural and ethnic groups in a discreet and effective manner
• Proficient with Social Media (Facebook, Twitter, Instagram, etc.)
• Proficient with the Internet and Office 365
• Must use your personal mobile device for our Multifactor Authentication process

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Language:

• Bilingual (preferred)

General Information
Position Type and Typical Hours of Work:

• Part-time | Regular
• Typical shifts are Day, Evening, Nights, Weekends, etc.

Salary:

• $20 per hour | Paid Biweekly

Work Environment:

• This job typically operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
• There could be exposure to dangerous or aggressive/adverse populations.

Physical Demands:

• Some duties would require the ability to lift up to 20 pounds and bend and stand for periods at a time.

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.

Reporting Relationships:

• Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor
• Supervises Positions: None

Work Location:

• La Porte Branch Library - 600 South Broadway, LaPorte, TX 77571

Employment may be contingent on passing a drug screen and meeting other standards.Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.
The following benefits are offered only to Harris County employees in regular (full-time) positions:
Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.
In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County Benefits & Wellness website:
01

Which of the following best describes your highest level of education completed as it relates to this position?Qualifying information must be documented in the Education section of your application.

• High School or GED diploma
• Associate Degree
• Bachelor's Degree
• Master's Degree or higher
• None of the above

02

Which of the following best describes your verifiable customer service experience?Qualifying information must be documented in the Work Experience section of your application.

• Less than one (1) year
• One (1) year or more but less than two (2) years
• Two (2) years or more but less than three (3) years
• Three (3) or more years
• I do not have this experience

03

Please provide details about your verifiable verifiable Customer Service experience.*** Do not use "See Resume", as we do not use resumes to assess qualifications.***(To be considered, qualifying experience must be documented in your application's employment history)If you do not have this experience, please type "None" in the space provided.
04

How would you rate your communication skills, both written and oral?

• High: Confident/Competent
• Medium: Some areas of strength
• Low: Limited skills
• I do not possess this skill

05

Which of the following language(s) are you bilingual and fluent?Select all that apply:

• English
• Spanish
• Vietnamese
• Chinese
• Arabic
• Urdu
• Tagalog
• Other Language(s)
• None of the Above

06

Do you have available and reliable transportation for work-related duties?

• Yes
• No

07

How would you rate your overall proficiency with Microsoft Word, Excel, Outlook, and Teams?(Select one)

• Advanced - I can use advanced tools like Macros, complex formulas, or create interactive content
• Intermediate - I can manage charts, databases, embedded content, and generate reports
• Basic - I can use standard formatting, editing, and presentation tools
• Entry-level - I can open, save, and do basic formatting and printing
• No, I am not proficient in these programs

08

Are you a current or previous Harris County Public Library employee?

• Yes, I am a current employee of Harris County Public Library Department
• Yes, I am a former employee of Harris County Public Library Department
• No, I am not a current or former Harris County Public Library employee, but I am currently employed in a different department.
• No, I have never worked for the Harris County

Required Question