Job Details

Customer Service Representative

We are searching for an experienced Customer Service Representative at our TexTrail-Houston-TX facility.

Dexteris the premier manufacturer and supplier of axles, suspension, brakes, doors,venting products, trailer parts, accessories, and towing components serving thecommercial trailer, RV, heavy-duty, marine, agriculture, and manufacturedhousing markets has an opportunity fora Customer Service Representative at ourmanufacturing facility located in Houston, TX.

Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employingstate-of-the-art robotics, precision welding equipment, and automated machiningprocesses, Dexter has achieved many years of success through a commitment to theprinciples of superior quality, continuous improvement, and unparalleledcustomer service.

Formore information about our company, access Dexter's web site at www.dextergroup.com.

JOB DESCRIPTION

At Dexter, we believe exceptional customer service drives business success. As a Customer Service Representative, you'll be at the center of our customer relationships - managing inquiries, processing orders, and delivering value-added service that contributes directly to sales growth and customer retention.

This role combines service excellence with proactive sales support, ensuring every interaction strengthens our customers' trust and loyalty to our brand.

Key Responsibilities:

• Serve as a primary point of contact for customers, providing knowledgeable and professional assistance via phone, email, and in person.
• Process customer orders accurately and efficiently, while identifying opportunities to upsell or cross-sell complementary products and services.
• Proactively contact existing customers to confirm order needs, encourage repeat business, and promote new product offerings.
• Support sales initiatives by re-engaging accounts with declining activity and helping convert leads into repeat customers.
• Maintain accurate and current data on customer accounts, product availability, pricing, and delivery timelines.
• Collaborate closely with internal sales, operations, and logistics teams to ensure orders are fulfilled promptly and accurately.
• Research and resolve customer concerns, returns, and warranty claims in a professional, solutions-focused manner.
• Track shipments, monitor backorders, and communicate updates to customers to ensure satisfaction.
• Participate in continuous improvement efforts to enhance the overall customer and sales experience.
• Perform additional duties as assigned in support of company goals.

QUALIFICATIONS:

• High school diploma or equivalent; additional education in business, communications, or related field preferred.
• Minimum of one (1) year of customer service or inside sales experience, preferably in manufacturing, distribution, or a B2B environment.
• Excellent verbal and written communication skills with a confident, customer-focused approach.
• Proven ability to identify customer needs and recommend product solutions that drive sales.
• Strong organizational and multitasking abilities with attention to accuracy and timeliness.
• Proficiency in Microsoft Office and familiarity with ERP or CRM systems.
• Team-oriented mindset with the ability to collaborate cross-functionally to achieve shared objectives.

Why Join Dexter

• Be part of a growing organization where your customer and sales contributions truly make an impact.
• Work in a professional, supportive environment that values initiative and continuous improvement.
• Access to career development opportunities and pathways into sales or leadership roles.
• Competitive compensation, comprehensive benefits, and a company culture built on integrity, teamwork, and excellence.

Dexter is driven by our core values committed to Safety, Quality and Integrity:

• Execute with Determination - Be curious, work together, break new ground, find solutions, fulfill our commitments, surpass expectations!
• Connect with People - Empower employees to grow, engage and collaborate; build lasting customer partnerships; care for our communities.
• Do the Right Thing - For our people, for our customers, and for the business.

We care for our people. Here are some of our great, comprehensive Benefits:

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

Apply now to join an industry leader and make a difference in what we do for the customers we serve!

Equal Opportunity Employer

Offers of employment are contingent upon successfully passing a background check and drug screen. Dexter Axle Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, creed, religion, national origin, gender, age, disability, veteran status, citizenship status or any other characteristic protected by federal, state or local law.